Client Solutions Manager - Industry Operations (Entertainment) - Los Angeles

Client Solutions Manager - Industry Operations (Entertainment) - Los AngelesLocation: Los AngelesEmployment Type: RegularJob Code: A168013ResponsibilitiesThe Industry Operations Team at TikTok formulates industry strategy and identifies growth opportunities to deliver vertical-specific solutions and methodologies. We nurture accounts through high-touch client service and education on TikTok solutions, supporting clients in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team, providing holistic solutions that integrate product knowledge, vertical expertise, and market-level insights. Responsibilities include:Acting as a consultant to clients and internal stakeholdersOperating as solutions partner for clients and agencies, covering product adoption, campaign strategy, and optimization to link marketing objectives to business outcomesStaying current on product developments, market trends, vertical movements, and competitor activity to advise clients and internal teams with forward-looking recommendationsBuilding Test & Learn frameworks leveraging TikTok's measurement solutions to demonstrate full-funnel business impactDriving and facilitating the adoption and correct implementation of Pixels, SDKs, Mobile Measurement Partners (MMPs), and TikTok Shop integrations, ensuring technical accuracy and functionalityDeveloping and delivering narratives, workshops, and business reviews to upskill clients, agencies, and cross-functional partners on TikTok solutions and best practicesClearly articulating and establishing the value of TikTok within the client's media mix and long-term communication strategyManaging and growing post-sale relationships with clients and agencies, serving as the technical and strategic point of contactReviewing and challenging media plans with a hands-on perspective, providing actionable recommendations for successOwning end-to-end campaign executional checks: campaign setup validation in TikTok Ads Manager (naming conventions, tracking, placements, optimization settings), creative QA, and complianceProactively monitoring campaign delivery and making real-time optimization suggestions, ensuring correct pacing, efficient budget allocation, and achievement of performance objectivesLeading conversations on Always On content strategies and performance campaigns, supporting revenue growth in partnership with Client Partnerships ManagersCompiling, analyzing, and presenting campaign data and insights through reports and account audits, including identifying delivery issues, performance bottlenecks, and optimization opportunitiesPrioritizing operational tasks based on urgency and impact, balancing technical troubleshooting with client-facing needsBuilding trusting relationships with clients, agencies, and internal cross-functional teams to deliver on growth objectivesNavigating cross-functional teams effectively, knowing which technical or product support teams to engage for specific campaign challengesChampioning product adoption and leading the execution of programs, packages, and betas aligned with company and market prioritiesSharing responsibility for account and opportunity planning, working with sales to design client-centric strategiesTracking and reporting on revenue impact tied to campaign activities, demonstrating accountability both individually and as part of the teamContributing to knowledge sharing across Client Solutions Teams by creating case studies, playbooks, or internal learning sessions from hands-on campaign and market experienceQualificationsMinimum Qualification(s):5+ years in client services, account management, or campaign management in digital performance marketing, with hands-on expertise in ads platformsSolid understanding of digital media KPIs and how to optimize against them across awareness, consideration, and performance objectivesProven experience managing complex campaign portfolios across branding and performance advertisers, including multi-market coordinationProficiency in campaign analytics and reporting tools (Excel, Thinkcell, dashboards), with ability to extract actionable insights from platform dataDetail-oriented, analytical and a creative problem solverPreferred Qualification(s):Comfortable with revenue-bearing responsibilities and managing team targetsExperience with App/Leads/Shopping Ads/E-commerce marketingDemonstrated ability to implement and troubleshoot conversion tracking via Pixels, SDKs, and Mobile Measurement PartnersExperience with 3rd-party ad measurement verification partners (such as IAS and DV)Proven ability to diagnose and solve platform-related issues (e.g., delivery, optimization, attribution gaps, or creative disapprovals) by working directly with product and engineering teamsTrack record of building and executing strategic education programs to drive product adoptionCompensation and BenefitsThe base salary range for this position in the selected city is $75600 - $120000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment.About TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.Diversity & InclusionTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok AccommodationTikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at Tik Tok