Administrative Assistant 1

Administrative Assistant 1

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Administrative Assistant 1

Salary

$43,742.40 - $64,313.60 Annually

Location

Waterloo - 50701 - Black Hawk County, IA

Job Type

Full-time

Job Number

27-00351

Agency

400 Health & Human Services - Community Access Eligibility

Division

Health and Human Services - Community Access Eligibility

Opening Date

08/24/2026

Closing Date

9/3/2026 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Dana DeTemmerman - View email address on click.appcast.io

• Description

• Benefits

• Questions

Job Description

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking anAdministrative Assistant 1 to join our team!

At Child Support Services, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children by building relationships with the parents to ensure they are successful. We're seeking an exceptional individual who is respectful, positive, and passionate about supporting families throughout their child support journey. If you have a passion for helping others, this job is for you!

Hours, Work Location and Requirements:

This position is in the EPICS Office. This is a full-time opportunity, Monday – Friday with hours being from 8:00 AM - 4:30 PM. Upon successful completion of the training period and with management approval, this position offers a possible hybrid work opportunity, working from home and office as scheduled. This position requires a driver’s license and the ability to travel on occasion.

Job Duties:

• Obtain information from a wide variety of sources including written materials, telephone conversations, and computer databases and read and interpret the information as it pertains to the Child Support Services Program.

• Read and comprehend complex instructions including federal, state and local laws, policy and procedures applicable to the Child Support Services program and apply it to child support casework.

• Provide customer service and interact with people of various social, cultural, economic, and education backgrounds for the purposes of managing assigned casework and providing quality customer service to internal and external customers.

• Analyze information objectively; use sound judgement and critical thinking to make a reasoned judgment.

• Sort, scan, and index physical mail and retrieve electronic mail from e-mail system.

• Respond to customer inquiries and provide detailed or complex answers verbally and in writing.

The ideal candidate will have strong experience with:

• Critical thinking skills and executing complex tasks independently.

• Customer service, including de-escalation of conflictual or adversarial situations.

• Excellent oral and written communication and report composition.

• Teamwork, collaboration, and consultation.

• Managing multiple deadlines.

• Extreme accuracy in mathematical calculations and timelines.

Geographical Information:

• Office located near shopping, gas, medical and banking services in Waterloo

• Within quick driving of multiple restaurant options

• Fitness centers within short driving distance, sidewalks for easy access

• Free on-site parking

How to Apply:

For help creating a profile or entering your information, please go to the onlineEmployment Application Guide ( . Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Applicants are strongly encouraged to include their resume and cover letter.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!

• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).

• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).

• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.

• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.

• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.

• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits click here.

Click hereto see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks

Applicants will be required to complete a level 5 background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa View phone number on click.appcast.io TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federalRight to Worklaws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit .

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited four-year college or university with a bachelor's degree in any field.

• A total of four years of education (as described in number one) and/or full-time experience in accounting, secretarial, or office support work collecting, compiling, reporting, examining and/or editing numerical data; coding and qualifying people for benefits, licenses, or other transactions; preparing and keeping budgetary accounts and projections; organizing and implementing office support operations; advising on procedural processes; or other work that provided direct support and exposure to substantive agency programs, where one year of full-time experience is equal to 30 semester hours of education.

• Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as a Secretary 2, Clerk Specialist, Public Service Supervisor, Accounting Technician (any level), Purchasing Assistant, or Human Resources Technical Assistant

For additional information, please click on thislink to view the job description ( .

Additional Qualification Requirements

This position requires the completion and successful passing of a level 5 FBI background check, including fingerprinting.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator ( .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS ( .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here ( to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability?

Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.

• No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated with a Bachelor's Degree from an accredited college/university?

• Yes

• No

04

How many years do you have of a combination of full-time work experience in accounting, secretarial or office support work involving: collecting, compiling, reporting, examining and/or editing numerical data; coding/qualifying persons for benefits, licenses or other transactions; preparing/keeping budgetary accounts and projections; organizing/implementing office support operations; advising on procedural processes; or other work which provided direct support/exposure to substantive agency programs AND/OR post high school education? 30 semester hours of course work equals one year of experience.

• I do not have any of the combined education and/or experience

• Less than two years of the combined education and/or experience

• Two years to less than four years of the combined education and/or experience

• Four years or more of the combined education and/or experience

05

Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have in the classification of Secretary 2, Clerk Specialist, Public Service Supervisor, Accounting Technician (any level), Purchasing Assistant or Human Resources Technical Assistant for the State of Iowa?

• I am not a State of Iowa employee

• Less than 12 months of the required experience

• 12 months or more of the required experience

06

This position is located in Waterloo, IA. As part of our possible hybrid work environment, are you willing and able to report to the Waterloo office 8:00 AM - 4:30 PM, Monday through Friday as scheduled?

• Yes

• No

Required Question

Employer

State of Iowa

Agency

400 Health & Human Services - Community Access Eligibility

Address

Lucas State Office Building

321 E. 12th Street

Des Moines, Iowa, 50319

Website

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