Customer Care Supervisor

The Customer Care Supervisor role is responsible for leading a world‑class customer care team. In addition to supporting their core Customer Care team, this position will engage with customers regularly and be proficient in interacting and collaborating with other areas to ensure customer inquiries are fully resolved. They will also lead by example by embracing the concept of continuous improvement and ensure best in call mortgage loan servicing We are seeking a Customer Care Supervisor with strong time management skills, organization, good work ethic, and flexibility. What you’ll do: Responsible for reinforcing confidence in CHL’s ability to provide best-in‑class care in mortgage loan servicing by active and effective listening, strong problem‑solving skills, and using positive language skills Monitor and continually develop assigned team Engaging with other CHL team members as needed to fully resolve customer inquiries Ability to identify improvement opportunities both within and outside of the assigned team to mitigate future customer inquiries and improve overall customer experience Regularly interacts with customers to ensure full and complete resolution of customer inquiries Continuously improve knowledge base and skill set to ensure maximum level of customer satisfaction and world‑class customer experience Perform other job‑duty related issues as assigned What you’ll need to be successful: Success in this job relies on your time management skills, organization, and positive attitude. In addition, you’ll need the following qualifications: High School Diploma, GED, or equivalent experience Minimum + years of leading a Contact Center Team(s) Minimum + years of experience in mortgage servicing Minimum + years of experience in Customer Service Bi‑lingual skills a plus + years of supervisor experience with leadership abilities Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills Strong problem‑solving skills with solid analytical skills with the ability to exercise prudent judgment Exceptional organization and time management a must Comfortable being a team player Strong interpersonal skills in addition to verbal/written communication Ability to work through stressful situations professionally Attention to detail Where you come in: We're a great company with great people, and we're looking for a Customer Care Supervisor, who will bring enthusiasm, attention to detail, and a servant heart to our team of top‑tier mortgage professionals. This professional will work in a tight‑knit, goal‑oriented team. What we offer: Because we recognize and reward hard work, we offer a competitive salary, full benefits package, and a performance‑based bonus dependent upon position/department. What to do next: If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're part of our Cornerstone family, we'll continue to invest in you as a valuable asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone. #J-18808-Ljbffr