Audit Services Program Coordinator

Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $23.68 per hour, depending on qualifications, experience, department budgets, and industry data. Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess. POSITION OBJECTIVE The Audit Services Program Coordinator supports the administration and effectiveness of Case Western Reserve University's Internal Audit, Enterprise Risk Management, and Integrity Hotline programs, reporting to the Vice President for Enterprise Risk Management. The position serves as a professional coordinator responsible for facilitating audit remediation activities, administering the university's integrity hotline program, maintaining the university's risk registry in support of the enterprise risk management program, and assisting the vice president with program administration, recordkeeping, reporting, governance committee support, and stakeholder communications, and continuous improvement initiatives. The position exercises independent judgment in coordinating program activities, facilitating stakeholder communication and follow-up, identifying process improvement opportunities, resolving administrative and operational barriers, and supporting the effective administration of audit services programs. The audit services program coordinator serves as a trusted resource to the vice president, the integrity hotline triage team, risk owners, investigators, and university management by helping ensure accountability, transparency, timely follow-up, and effective communication across audit services programs. Essential Functions Manage integrity hotline administration and coordination. Administer the day-to-day operation of the university's integrity hotline reporting system. Coordinate intake, documentation, routing, status tracking, and closure activities in accordance with established procedures and direction from the vice president and/or the integrity hotline triage team. Serve as the primary administrative liaison among reporters, investigators, management, and the hotline vendor. Monitor investigation progress and facilitate the timely resolution of hotline matters by coordinating communications, scheduling discussions, obtaining updates, identifying barriers to closure, and escalating concerns when appropriate. Prepare periodic reports, dashboards, statistical summaries, and trend analyses regarding hotline activity. Identify opportunities to improve hotline processes, reporting, communications, case management practices, and administrative workflows. Maintain hotline procedures, forms, records, and reference materials. (30%) Manage internal audit remediation facilitation and program support. Serve as the primary coordinator for management action plan tracking and audit remediation activities. Coordinate with responsible management to monitor progress toward implementation of agreed-upon corrective actions. Facilitate remediation activities by communicating with responsible parties, coordinating discussions among stakeholders, identifying barriers to implementation, and encouraging timely completion of corrective action plans. Assist management in understanding remediation expectations, implementation timelines, and reporting requirements established through the audit process. Monitor remediation due dates, identify overdue or stalled corrective actions, and elevate concerns to the vice president as appropriate. Analyze remediation trends, recurring implementation challenges, and common barriers to completion and prepare reports for management review. Maintain audit recommendation databases, tracking systems, and supporting documentation. Assist in preparing reports, dashboards, presentations, and materials for management and governance committee review. (30%) Manage enterprise risk management support and coordination. Maintain and update the university's enterprise risk registry under the direction of the vice president. Coordinate periodic updates from risk owners regarding mitigation activities, implementation progress, and changes in risk conditions. Facilitate communication between risk owners and the vice president regarding risk management activities, reporting requirements, and program expectations. Assist risk owners with documentation, reporting, and administrative aspects of the enterprise risk management program. Prepare risk dashboards, reports, presentations, and governance committee materials. Assist in identifying emerging themes, trends, and common issues reflected in risk management information. Support the administration of annual and periodic enterprise risk assessments. (20%) Manage governance, reporting, and communications support. Support governance committees by preparing meeting materials, maintaining records, tracking action items, and coordinating follow-up activities. Maintain audit services website content and related departmental resources. Assist in preparing annual reports, presentations, communications, and educational materials. Coordinate updates to departmental procedures, forms, guidance documents, and reference materials. Develop and maintain departmental performance metrics, dashboards, and reporting tools. (15%) Nonessential Functions Identify opportunities to improve processes, workflows, reporting mechanisms, and administrative practices supporting internal audit, enterprise risk management, and integrity hotline programs. Conduct research regarding best practices in auditing, risk management, governance, investigations administration, and hotline management. (4%) Assist with special projects and strategic initiatives and perform other duties as assigned. (1%) CONTACTS Department: Daily contact with the Vice President for Enterprise Risk Management, Audit Services personnel, and related stakeholders to coordinate audit remediation activities, support enterprise risk management initiatives, administer Integrity Hotline processes, discuss sensitive matters, and support department operations and strategic initiatives. University: Regular contact with university leadership, administrators, investigators, risk owners, schools, departments, and governance committees to obtain and validate information, coordinate remediation activities, facilitate follow-up on corrective action plans, support risk management activities, coordinate hotline-related matters, prepare reports and presentations, and assist in resolving barriers affecting program objectives. Contacts frequently involve sensitive or confidential matters, competing priorities, and situations requiring diplomacy, judgment, and persistence. External: Regular contact with the hotline vendor, consultants, co-sourced audit providers, and professional organizations to coordinate services, obtain information, support reporting requirements, resolve operational issues, and facilitate effective administration of audit services programs. Students: Occasional contact with students to obtain information related to integrity hotline reports, investigations, audit activities, or risk management matters and to facilitate communication regarding audit services processes when appropriate. SUPERVISORY RESPONSIBILITY No direct supervision of staff employees. Qualifications Experience: 4 or more years of professional experience in program coordination, compliance administration, risk management support, investigations administration, business operations, project management, governance support, higher education administration, or related fields. Experience coordinating multiple stakeholders, facilitating cross-functional activities, and managing confidential information is required. Education: Bachelor's degree required. Degree in business administration, public administration, communications, compliance, accounting, finance, risk management, or a related field preferred. Required Skills Demonstrated patience, tact, and professionalism, with the ability to build effective working relationships across a diverse organization. Strong organizational, project coordination, and facilitation skills. Ability to work independently and exercise sound judgment within established policies and procedures. Strong written and verbal communication skills. Ability to influence and coordinate stakeholders without direct authority. Ability to analyze information, identify trends, and prepare management reports and presentations. Ability to manage multiple priorities and deadlines simultaneously. Ability to maintain confidentiality and handle sensitive matters with discretion. Strong attention to detail and commitment to accuracy. Proficiency in Microsoft Office applications and related business systems. Ability to prepare dashboards, presentations, correspondence, and professional reports. Ability to work collaboratively with individuals at all levels of the organization. High integrity, professionalism, diplomacy, and sound judgment. Ability to demonstrate successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest. Willingness to learn and work with artificial intelligence (AI) tools and technologies. Ability to maintain consistent attendance. Ability to interact effectively with colleagues, supervisors, and customers in person. WORKING CONDITIONS Typical office environment. Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information. Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at View phone number on click.appcast.io to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis. #J-18808-Ljbffr Case Western Reserve University