Sales Operations & Dealer Support Coordinator

Position Title:

Sales Operations & Dealer Support Coordinator Department:

Sales / Business Operations Position Summary Responsible for managing orders, invoicing, collections, and day-to-day communication with dealers. This role ensures a smooth end-to-end process from purchase order to payment, and provides first-line support for dealer inquiries and requests. Key Responsibilities • Order & Sales Administration • Receive and review purchase orders (POs) from US dealers and enter orders into the ERP/CRM system • Check product availability, lead time, and pricing in accordance with company policies • Coordinate shipment schedules with logistics and warehouse teams • Issue order confirmations, proforma invoices, and final invoices to dealers • Billing & Collections • Prepare and send invoices and related billing documents on time • Monitor accounts receivable and follow up on overdue payments with dealers • Maintain and update aging reports and collection status • Escalate critical collection issues to management with clear summaries and recommendations • Dealer Communication & Support • Act as the primary contact point for US dealers regarding orders, pricing, delivery, and basic product information • Collect and document dealer requests, complaints, and feedback; coordinate internal follow-up with service, logistics, and finance teams • Support the preparation and distribution of sales materials (price lists, promotions, product updates) • Reporting & Coordination • Prepare regular sales and AR reports by dealer, territory, and product line • Support monthly and quarterly business reviews with accurate data • Maintain up-to-date customer records, contract terms, and special conditions in the system Qualifications Required • Bachelor’s degree in Business, International Trade, Marketing, or a related field • Approximately 1–3 years of experience in sales operations, customer service, or overseas sales assistance (B2B environment preferred) • Strong written and verbal communication skills in English; Korean language is a plus • Solid MS Excel skills and familiarity with ERP/CRM systems • Strong attention to detail and ability to manage multiple tasks and deadlines • Comfortable working with numbers (prices, discounts, payment terms, AR aging) Preferred • Experience working with US/overseas distributors or dealers • Experience in dental, medical device, capital equipment, or similar industries • Understanding of basic accounting and trade terms (Incoterms, payment terms, etc.) • Personal Competencies • Highly organized and process-oriented • Strong follow-up and problem-solving skills • Customer-focused mindset with a professional and calm communication style • Ability to work independently and as part of a small, fast-moving team