Operations Associate I, e-Commerce

E-Commerce Operations Associate

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It's always a GOOD day in SoCal!

Goodwill is looking for an E-Commerce Operations Associate to join our incredibly entrepreneurial team. You will be part of a growing e-commerce team that is focused on growing direct-to-consumer sales and improving the web shopping experience. This role offers an excellent opportunity to gain exposure to all aspects of e-commerce in an entry level position. Candidates should be highly organized, have excellent communication skills and strong attention to detail.

What You'll Do:

Inventory & Picking

• Maintain inventory using established rotation schedules and purge outdated merchandise.
• Use handheld scanners (e.g., Zebra) to track and manage inventory.
• Pick merchandise for shipping based on online orders.

Packing & Shipping

• Pack items and prepare shipments using required equipment and systems (e.g., box maker, shipping software).
• Process shipping labels and documentation for carriers such as FedEx, USPS, and OSM.
• Sort shipments and support daily shipping and pickup schedules.

Media & Order Support

• List media items (e.g., books, DVDs) for sale and maintain organized inventory.
• Respond to customer pickup inquiries and escalate issues as needed.

Production & Operations Support

• Meet or exceed daily production and processing goals.
• Load and unload trucks and assist with material handling as needed.
• Maintain accurate production logs and records.

Safety & Compliance

• Follow all safety guidelines and product flow procedures.
• Maintain a clean, organized, and safe work environment.

What You Bring:

• High school diploma or general education degree (GED) required.
• 1 year of experience in retail, warehouse, customer service, or a related environment preferred.
• Ability to follow instructions and work within established processes and production goals.
• Basic computer skills and ability to learn inventory systems, scanners, and shipping tools.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
• Strong reliability, teamwork, and willingness to learn.
• Shift flexibility and overtime when needed.
• Ability to handle confidential information.
• Background and drug screen required.

Why You'll Love It Here:

• Opportunity to grow within Goodwill's retail leadership pathway.
• Supportive, mission-driven culture focused on developing people and strengthening communities.
• Work in a dynamic environment where teamwork, service, and purpose come together.

What's in It for You:

• Hourly Rate: $18.47
• Discount at Goodwill Socal retail locations
• Goodwill Perks: Discounts on dining, retail, theme parks and movies
• Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners

Full-time positions are eligible for:

• Medical, dental, vision insurance
• Flexible Spending Account - FSA
• Life insurance403(b) retirement plan
• Paid time off (PTO)
• Tuition Reimbursement

Join our mission to transform lives through the power of work while growing your career with a purpose-driven retail organization making a lasting impact in Southern California communities.

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.

Goodwill Southern California