Front Desk Receptionist - McCordsville Wellness Center

Job Description

Job Description

QUALIFICATIONS:
JOB SPECIFIC CORE COMPETENCIES:
• Customer Service: Answers phone within three rings and with proper phone etiquette.
• Communication: Knowledge of scheduling system and communicate to staff when there are changes of schedule during providers shift.
• Professionalism: Maintains proper dress code while working of a HWC logoed collared shirt, jacket, or business casual attire and HH Badge.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Greets all users of the facility (by name when possible) and with a smile each time they enter and depart the facility and delivers world-class customer service at all times.
• Answers all incoming phone calls with an upbeat attitude, ensuring that the calls are handled in a manner that addresses the needs of the caller.
• Provides service support, including scheduling appointments, selling products from the beverage cooler and other retail products, taking messages, and answering questions about the center.
• Displays proficiency in the operation of the facility’s computer hardware and software systems.
• When not assisting members and at minimum once per shift, follows the facility cleaning checklist to ensure all areas are in excellent condition.
• Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, including posting appropriate
status signage, notifying the MOD or maintenance personnel, and recording the problem in the equipment log binder.
• Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable.
• Maintains current information on all center programs, services, and activities, and promotes them regularly.
• Responds to all emergency situations according to facility policy and procedures.
• Attends all scheduled employee meetings.
• Assumes other duties and projects as assigned.

MANDATORY LICENSE/REGISTRATION/CERTIFICATION:
The following licenses/certifications are required (if checked):

• CPR (Cardio-Pulmonary Resuscitation)

ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS:
• Basic computer skills, excellent communication and customer service skills required.
• Previous experience as a receptionist or similar position, including greeting customers, handling point-of-sale transactions, and answering phones highly preferred.
• Previous experience in a community, commercial or hospital-based fitness center preferred.
• Ability to work a flexible schedule as needed.

PHYSICAL/MENTAL DEMANDS:
• Lift 25 lbs. from floor to waist height, and carry for distances up to 50 feet
• Reaching overhead and squatting to stock office supplies weighing up to 10 lbs (examples: reams of paper, boxes of folders)
• 1/4 of work day sitting to perform computer-based tasks including document processing, patient scheduling and charges, spreadsheets, Internet duties and other duties
• Sit to and from, stand at office chair
• 7.5 hour work day Monday through Friday