Non-Oncology Infusion Coordinator

Job Description

Job Description

New England Cancer Specialists (NECS) is currently seeking a full-time 40 hr 5 Day a week Remote   Non- Oncology Infusion Coordinator.   Non-Oncology Infusion (NOI) Coordinator is responsible for all incoming referrals for non-oncology infusions and scheduling all recurring treatments at all NECS sites. Scheduling and pre-registering NOI patients, obtaining necessary records, and ensuring necessary labs, records, and authorizations are on file prior to treatment dates. Additional duties include answering multi-line phones, triaging calls, resolving issues and answering questions, redirecting callers if necessary, taking detailed messages, and/or forwarding calls to appropriate persons. Manages and resolves appointment conflicts proactively working directly with pharmacist and Financial Advocate. Maintain confidentiality, meet deadlines, and able to problem solve. Demonstrate superior customer service skills and the ability to be an effective team player

NECS is a private medical practice composed of 18 oncologists and hematologists serving the region from five separate locations in Maine and New Hampshire. Our mission is to make life better for people with cancer and blood disorders. Kindness, compassion, and respect are part of everything that we do - from our phone operators to our physicians, every person on our team is important, and everyone makes a difference. We are proud to be the first Dana Farber Cancer Institute Affiliate practice in the country, striving to provide the highest quality care and unmatched, holistic support for every patient, every day.

Must live in Maine or New Hampshire

ESSENTIAL FUNCTIONS

• Process all NOI referrals received by phone, fax, or website.
• · Authorization of NOI services with contracted facilities.
• · Creating new patient accounts in appropriate systems.
• · Schedule appointments for patients by phone in the appropriate timeframe
• · Schedules treatments in EMR following all scheduling guidelines.
• · Maintains thorough record collection/ chart prep in a timely manner in       preparation for visits.
• · Readies orders and patient records.
• · Successfully maintain a pleasant, professional demeanor under stressful conditions working with a wide range of patient personalities.
• · Uses professional judgment in disclosing information obtained from clients and operates under HIPAA guidelines.
• · Follows established departmental policies, procedures, and objectives, as well as safety, environmental, and infection control standards.
• · Other duties as assigned.
• · Participate in KPI metric discussions.

• KNOWLEDGE, SKILLS AND ABILITIES

• · Knowledge and application of medical terminology required.
• · Previous experience with electronic medical record systems required.
• · Exceptional customer service experience required.