Cafe Manager

Café Manager - Tropical Smoothie Café

At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! We're looking for a megastar who embraces our belief that when you eat better, you feel better - someone with a fun, outgoing personality who welcomes every customer like family. Our team is built on four core values: Solid Relationships, Playing to Win, Creative Spirit, and Living Better. If you've got Tropitude (that's our mojo - positive energy that makes every shift better), we want you on our team!

As the brand ambassador for our café located at 9020 Albemarle Rd Suite D, Charlotte, NC 28227 , the Café Manager wears the "owner's hat" - leading day-to-day operations, developing a crew that delivers unparalleled hospitality, and driving profitability through smart, hands-on management. This is a role for someone who thrives in a fast-paced environment, loves coaching people up, and takes real pride in running a tight, welcoming café.

What You'll Do:

• Lead front-of-house and back-of-house operations, staying hands-on in every station
• Recruit, hire, train, and develop Crew Members and Shift Leaders to keep the café fully and appropriately staffed
• Coach and lead your team during every shift, upholding brand standards for hospitality, quality, and speed of service
• Monitor sales growth and cost control against budget and historical performance to hit profit goals
• Manage labor, inventory, and par levels to meet staffing needs and sales strategy
• Execute marketing and promotional programs, and build café sales by cultivating relationships in the local business community
• Maintain all sanitation, safety, and appearance standards, ensuring ServSafe compliance and proper food handling
• Ensure equipment is in working order to keep the café running smoothly
• Create a professional, consistent, and welcoming image for the café and crew
• Jump in wherever needed - no task is beneath the owner's hat!

What We're Looking For:

• Minimum 3 years of managerial experience in restaurant or fast-casual settings
• A track record of recruiting, hiring, training, and developing great teams
• Experience growing sales and delivering excellent customer service
• Proven ability to manage cost of goods and labor, with strong P&L and budget skills
• Confidence driving operational excellence on both sides of the house
• A self-starter who can navigate ambiguity, make solid decisions, and problem-solve on the fly
• Basic computer skills (Word, Excel, Outlook)
• Strong verbal and written communication skills
• ServSafe Certification preferred
• Legally eligible to work in the U.S.

Physical Requirements:

• Continuous standing and walking throughout each shift
• Ability to bend, lift, and carry up to 25 lbs (stocking, ice, trash, etc.)
• Comfortable with constant face-to-face interaction in a fast-paced environment
• Able to multi-task and stay positive under pressure

Working Conditions:

• Expect a ~50-hour work week based on business needs
• Some early mornings, evenings, weekends, and holidays, with opening/closing responsibilities
• A fun, fast-paced, upbeat environment - and no fryers!
• Comfortable with a high level of change and always leading with our core values

Supplemental pay

• Bonus pay