Desktop Engineer

EUC Desktop Engineer

Provide onsite technical support for hardware and software issues

Install configure and set up new hardware and software for end users

Knowledge on Device Management including Intune Creation of Intune Policies and knowledge of deployment

Diagnose and resolve technical issues related to desktops laptops printers and other peripherals

Perform routine maintenance and updates on equipment to ensure optimal performance

Communicate effectively with customers to understand their issues and provide timely solutions

Maintain detailed records of service requests resolutions and equipment inventory

Repair and refurbish defective or damaged hardware components

Perform diagnostic tests to identify hardware issues and ensure repaired devices meet quality standards

Manage inventory of spare parts and ensure adequate stock levels

Keep detailed records of repairs parts used and equipment status

Ensure all repaired devices meet the organizations quality standards before returning them to users

Handle more complex technical issues that cannot be resolved by Level 1 support

Track and manage incidents using a ticketing system ensuring timely resolution

Assist users with technical training and guidance on software and hardware usage

Serve as an escalation point for Level 1 support providing guidance and support as needed

Disclaimer: E-Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply.