Reservations Agent

HHM Hotels

Philadelphia, PA

Job Description
Job Description
Overview
Opportunity: Reservations Agent

HHM Hotels is looking for a remote Reservations Agent to respond to telephone, email, internet inquiries, and employ sales techniques. The role will process reservations for guest accommodations in accordance with established guest service and sustainability standards.

Potential Career Path
Reservations Manager – Front Office Supervisor – Front Office Manager

Essential Job Functions
Answer the telephone and greet prospective guests in a friendly manner. Respond to callers’ inquiries and requests.
Respond to email and internet inquiries promptly and accurately.
Provide accurate information regarding availability, accommodation types, transportation to and from hotel, room rates, and hotel amenities.
Assign reservations based on guest preferences and availability; provide confirmation number.
Input and retrieve data using the computer reservation system utilizing codes for efficiency.
Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
Communicate applicable deposit and guarantee policies as requested.
Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
Promote hotel and brand-specific marketing programs.
Follow sustainability guidelines and practices.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.
Position Requirements
High school Diploma or equivalent.
Previous customer service experience preferred.
HHM Hotels Benefits and Perks
Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program

Work Environment and Context
Work schedule varies and may include working on holidays and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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Vacancy posted 4 days ago

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