Employee-Giving Program Manager

We are looking for a passionate, detail-oriented team member to serve as our Employee-Inspired Giving Program Manager. Reporting to the Senior Grants Administrator and supported by an Employee-Inspired Giving Program Associate, this person would provide day-to-day management of the Employee-Inspired Giving Program, including: Responsibilities Internal and External Customer Service: serve as primary point of contact for 16,000+ employees and thousands of nonprofit donation recipients via Chatter, email, and phone, demonstrating strong customer service and written and verbal communication skills. Grant Review and Administration: input and review grant requests for eligibility within our guidelines, and produce a monthly grant docket for approval, supporting related grants created by the Employee Engagement Team. System Administration: monitor the Employee-Inspired Giving functionality of Volunteerforce, liaise regularly with the Foundation Tech Team to make feature requests and fix bugs. Payment Processing: work closely with the Finance team to prepare monthly files of donations that need processing, domestically and internationally, handling domestic payments in-house and international payments via two third-party charitable organizations. Industry Best Practices: act as the face of the Employee-Inspired Giving Program, connect with peers in the corporate giving space, prepare a yearly benchmarking presentation, and recommend policy, system, and process improvements to align with industry best practices. Qualifications 3-5 years of experience in corporate giving, high-volume nonprofit development, grants administration, or a similar customer service and administration-oriented position. Bachelor’s Degree in a relevant field preferred. Strong customer service experience, including exceptional written and verbal communication skills. Prior experience in the corporate sector and understanding of corporate culture and structure. Knowledge of Salesforce reporting and dashboarding. Highly skilled in Microsoft Office Suite, including Excel and PowerPoint. Interest and experience in the nonprofit and philanthropic sector and a commitment to volunteerism. Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Omega Solutions Inc.