Lead Guest Services Attendant

Lead Guest Services Attendant

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary: Responsible for creating a welcoming first impression to guests by providing timely delivery and retrieval of members' ski and snowboard equipment. Provide immediate and courteous member service. Communicate with various departments to notify internal staff of member arrival and/or needs. Responsible for organizing and maintaining the valet area and equipment racks. Demonstrate positive attitude in stressful situations.

Job Specifications

• Starting Wage: $22.00/hr - $26.88/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Responsibilities

• Greet guests by name and appropriately engage in conversation
• Work outdoors in adverse winter conditions
• Valet all ski/snowboard equipment with applicable labels, then put into inventory, and store in an organized fashion
• Receive, track, and transport members' equipment at the start of each member's stay, at the end of each day, or when members are done skiing/snowboarding
• Locate ski/snowboard equipment and set out on appropriate racks, per each member's expectations, so that equipment is easily, efficiently, and seamlessly accessed at the start of each member's day on the mountain
• Keep valet area organized and clean at all times
• Assist guests by answering questions promptly and courteously and following through on special requests
• Place boots on dryers at the end of each day, then neatly store boots in members' lockers the following morning
• Coordinate equipment drop off and return with delivery companies
• Return all rental equipment in a timely fashion
• Document all ski tuning instructions, coordinate, and transport equipment to and from the ski shop
• Assist in maintaining required inventory for consumable products (hand warmers, paper products, beverage items, etc.) -- communicate to Lead or Manager when inventories are low and in need of restocking
• Assist with phone calls and provides accurate information regarding amenities, services, and prices
• Cover public valet and (inside) front desk when needed
• Other duties as assigned

Job Requirements

• 1+ years of experience
• High School diploma or equivalent - required
• Some college experience - preferred
• Prior guest service experience - required
• Valid, active driver's license; can pass MRV check required, if fulfilling a driving role
• Microsoft Office (Word, Excel, PowerPoint) preferred
• English required
• Ability to work outside in adverse winter conditions - required
• Ability to lift and transport 50 pounds - required
• Must be able to work the whole season, to include scheduled weekends and holidays - required
• Adherence to Presentation Policy - required
• Demonstrates attention to detail required

The expected pay range is $22.00/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.