Regional Office Administrator - Florida Offices

Job Description

Job Description

At Wilson Elser, we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #36 in the National Law Journal's survey of the nation's largest law firms.

Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Regional Office Administrator position in our Miami Office.

This position is designed as an in-office role to foster team collaboration, mentorship, and a strong office culture.

The Position

The Regional Office Administrator (ROA) is responsible for overseeing operations across multiple offices and supervises a regional team of Office Administrators while also functioning as the Office Administrator for their primary location. The role works closely with the Region Managing Partner and Regional Managing Partners ensuring that all offices operate efficiently, align with firm-wide standards, and deliver a consistent, high-quality experience for attorneys, staff, and clients.

Key Responsibilities:

• Directly supervise team of Office Administrators/staff for a regional group of firm offices ensuring consistency with firm policies, procedures, and service standards.
• Oversee day-to-day administrative and operational functions for primary office, ensuring consistency with firm policies, procedures, and service standards.
• Maintain strong working relationships with Region Managing Partner and Regional Managing Partners to support office and firm priorities
• Serve as the primary communication link between regional offices and national leadership. Provide regular updates, reports, and insights on office performance and operational trends.
• Supervise and mentor Office Administrators and administrative staff within the region. Support hiring, onboarding, performance management, and professional development.
• Manage annual performance and compensation process for direct reports and support staff
• Partner with the Director of Office Administration to implement firm-wide initiatives, operational strategies, and process improvements across regional offices.
• Manage regional office budgets, monitor expenses, and identify cost-saving opportunities while maintaining service quality and operational effectiveness.
• Oversee office space planning, facilities management, and vendor relationships to ensure safe, efficient, and well-maintained work environments.
• Ensure adherence to firm policies, legal and regulatory requirements, and industry best practices across all offices in the region.
• Collaborate with IT and other departments to ensure consistent technology implementation, support, and adoption across offices.
• Promote a culture of high-quality client service, ensuring administrative functions support the firm's client-facing goals.

Qualifications

• Bachelor's degree required; advanced degree or relevant certification preferred
• 5+ years of administrative or operations management experience, preferably within a law firm or professional services environment
• Proven experience managing multiple locations or teams across a region
• Financial insight and experience managing budgets
• Strong leadership and ability to manage and develop Office Administrators across multiple offices
• Excellent organizational skills with the ability to manage competing priorities in a fast-paced environment
• Strong communication and relationship-building skills with attorneys, staff, and firm leadership
• Sound judgment, problem-solving ability, and capacity for independent decision-making
• Ability to drive change and implement firm-wide initiatives
• Professionalism, discretion, and ability to handle confidential information
• Proficiency with standard business and office technology system

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the firm.

Why Should You Apply?

• Benefits: Outstanding benefits package, including 401k match and generous PTO plan
• Career Growth: Ample opportunities for professional development and advancement
• Employee Perks: Access to corporate discount plans and other benefits