Stewardship and Membership Manager

Job Description

Job Description

The Springfield Museums seeks an organized, relationship-driven Stewardship & Membership Manager to lead and strengthen the Museums' membership and donor stewardship programs while serving as the primary administrator of Altru, our constituent database.

This is an exciting opportunity to help shape a newly defined role at a mission-driven cultural institution. The Manager will build systems, strengthen member and donor engagement, and develop strategies that enhance retention, inspire philanthropy, and create exceptional experiences for our growing community of supporters. The successful candidate will combine strong operational skills with a passion for relationship-building, ensuring that every interaction is thoughtful, strategic, and meaningful.

As a key member of the Advancement team, the Manager will play an integral role in growing membership, advancing donor stewardship, improving data quality and reporting, and identifying opportunities to deepen engagement across the Museums.

Essential Responsibilities:

Membership & Donor Engagement

• Lead all aspects of the Museums' membership program, including member services, renewals, fulfillment, reciprocal memberships, digital memberships, and strategic initiatives to increase acquisition, retention, and upgrades.
• Serve as the primary point of contact for members and prospective members, delivering exceptional customer service while cultivating meaningful, long-term relationships.
• Develop and implement stewardship strategies that recognize donors, strengthen engagement, and support the progression of members and annual donors toward deeper philanthropic involvement.
• Manage community partnership programs, including nonprofit admissions, institutional memberships, and related outreach initiatives.

Stewardship, Advancement Operations & Events

• Oversee gift processing, acknowledgments, pledge reminders, stewardship communications, and constituent records to ensure accuracy, timeliness, and an exceptional donor experience.
• Coordinate membership and donor events in collaboration with colleagues across the Museums, helping create engaging experiences that build community and inspire ongoing support.
• Conduct prospect research and prepare reports and insights that inform fundraising strategies and advancement priorities.

Database Administration & Organizational Support

• Serve as the primary administrator and internal resource for Altru, ensuring data integrity, effective reporting, user support, and continuous improvement of membership and fundraising processes.
• Produce reports, dashboards, mailing lists, and analytics that support strategic decision-making across the Advancement team.
• Partner with colleagues throughout the Museums to improve workflows, strengthen the member experience, and support organizational initiatives, committees, and special projects as needed, including occasional evening and weekend events.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of four years of experience in membership services, fundraising operations, donor stewardship, nonprofit administration, customer service, or a related field.
• Experience working with a constituent relationship management (CRM) database, preferably Altru or another Blackbaud product.
• Exceptional attention to detail and commitment to accuracy.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office 365 and database reporting tools.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Demonstrated ability to work independently and collaboratively.
• Resourceful, professional, and customer-service oriented.
• Ability to lift up to 30 pounds.
• Availability to work occasional evenings and weekends.
• Ability to work onsite as required.

Preferred Attributes

• Experience in a museum, cultural institution, educational organization, or nonprofit environment.
• Familiarity with membership-based organizations and donor stewardship programs.
• Experience coordinating events and volunteer engagement activities.
• Commitment to creating positive experiences for donors, members, visitors, and community partners.

The Springfield Museums is an Equal Opportunity Employer, committed to being a divers and inclusive workplace, dedicated to fair and inclusive employment practices for all individuals. If you feel you have the skills necessary for this job, but do not have the specified qualifications, please apply and tell us more.