Club Manager

Job Location: L146 Westfield MA - Westfield, MA 01085 Job Shift: Any. Full-Time. Hourly paid position at $24.04 per hour. Schedule: Saturday & Sunday 7am - 3pm. Monday - Wednesday 11am - 7pm. Club Manager Benefits Growth opportunities; over 90% of our management team started at entry level. PTO for all employees. 401K retirement fund with employer match up to 4%. Health insurance options including health, dental, vision, family life insurance, and more. Basic life insurance & short-term disability 10% company paid. Employee assistance program. Free employee Black Card Membership. Job Summary The Club Manager is responsible for all club operations under the supervision of the Senior General Manager. This includes ensuring that the operational and financial goals are met, creating member experiences that produce Raving Fans, and developing and leading a staff of servant leaders whose mission is to transform the lives of those they serve. Essential Job Functions Ensure club is fully staffed, and the team performs to NFP standards. Build a bench with team members. Responsible for recruitment and staffing, including recruitment tactics, conducting pre‑screens, interviewing candidates, and making hiring decisions. Provide backup support as needed. Consistently achieve monthly goals, including drivers and KPIs. Provide exceptional customer service, ensuring a welcoming and supportive environment for all members. Manage club labor and ensure payroll accuracy by validating employee timecards, approving payroll, and scheduling shifts efficiently. Ensure assigned clubs are clean, well‑maintained, and safe for all members and staff. Maintain at least a passing Club BER inspection monthly. Hold staff accountable to policies and procedures. Provide coaching, constructive counseling, and progressive discipline (up to and including termination) to enforce performance standards and adherence to policy/procedures. Drive membership sales with a focus on achieving DGR goals and participate in community outreach. Invest in staff training and development to enhance their skills and performance. Assess areas of need in assigned club, develop, and successfully execute plan of correction. Update Senior General Manager on assigned club progress weekly. Attend and participate in Regional Meetings. Complete one‑on‑ones on time with development goals and objectives. Model servant leadership through daily interactions. Work side‑by‑side with staff, supporting front desk activities through the use of the info‑call script, giving member tours, using Ignite to enroll/manage/cancel members, and cleaning club to NFP standards. Ensure member accidents are reported in a timely manner through the NFP process. Additional responsibilities may be required. Qualifications Superior customer service skills, preferably in the fitness industry. High school education or GED. Management experience through Planet Fitness preferred. Exceptional leadership, diplomacy, and listening skills. Basic computer proficiency (Microsoft Suite). Ability to successfully coach and develop team members. Physical Demands Ability to lift up to 80 pounds. Walking and standing for prolonged periods of time. Crouching, bending, and using hands to pinch and grasp. #J-18808-Ljbffr