Account Director

Account Service Representative

The Account Service Representative serves as the primary day-to-day liaison between clients and internal teams. This role is responsible for managing client relationships, coordinating projects, and ensuring the successful execution of marketing initiatives. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, client-facing environment.

Why This Role Stands Out

• Opportunity to work with a diverse client base across multiple industries
• Highly collaborative, creative agency environment
• Strong exposure to client strategy, campaign execution, and project management
• Clear growth path within client services
• Engaging culture with professional development programs

About the Company

Our client is a full-service marketing agency supporting organizations across retail, healthcare, financial services, insurance, manufacturing, political, and nonprofit sectors. They are known for delivering creative, high-impact solutions and fostering a collaborative, team-oriented culture.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned client accounts
• Build and maintain strong relationships with client stakeholders
• Attend client meetings and manage ongoing communications
• Manage client expectations and troubleshoot issues as needed

Project Management & Execution

• Coordinate with internal teams (creative, strategy, production) to execute deliverables
• Manage multiple projects simultaneously, ensuring timelines and deadlines are met
• Develop meeting agendas, status reports, and recaps
• Contribute to the development of creative briefs

Communication & Deliverables

• Craft professional communications for clients, vendors, and partners
• Proofread and edit deliverables to ensure quality and accuracy
• Assist in preparing proposals, presentations, and reports

Analysis & Reporting

• Conduct basic analysis of client performance and business results
• Present insights and recommendations to internal teams and clients

Administrative & Team Collaboration

• Maintain project documentation and status updates
• Collaborate across departments to ensure seamless execution
• Support senior account team members on strategic initiatives

Qualifications

• Bachelor's degree in communications, marketing, business administration, or related field
• Strong organizational, writing, and presentation skills
• Exceptional attention to detail and proofreading ability
• Ability to manage multiple accounts and meet tight deadlines
• Strong interpersonal and client-facing communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to work both independently and collaboratively in a team environment

Preferred Qualifications

• Experience in a marketing or advertising agency environment
• Familiarity with HubSpot or inbound marketing methodologies

Core Competencies

• Client-Focused & Relationship-Driven
• Highly Organized & Detail-Oriented
• Strong Communication & Writing Skills
• Project Management & Multitasking
• Critical Thinking & Problem Solving
• Adaptable & Collaborative

Compensation & Benefits

Base Salary: Starting at $65,000 Benefits Include:

• Health Insurance
• Life Insurance
• 401(k)
• Paid Time Off (PTO)

Additional Perks:

• Creative and collaborative work environment
• Professional development (Performance Dynamics Program)
• Exposure to diverse, high-impact client work

Applicants with a disability or a disabled veteran may request a reasonable accommodation if he/she is unable or limited in his/her ability to access job openings or apply for a job on our website as a result of his/her disability. The applicant may request reasonable accommodations by contacting us at View phone number on click.appcast.io.