Customer Care Representative

Customer Care Representative

Abatix is looking for a Customer Care Representative! The Customer Care Representative is the face of the company to many of our customers, vendors and business partners. This position assists customers over the phone, in-person and via email. We're seeking someone who enjoys working with both people and products, and who will represent Abatix with professionalism and a positive attitude in every interaction. At Abatix, we believe in investing in our people. We offer growth and advancement opportunities for team members who are eager to learn, contribute, and take on new challenges. If this sounds like you, we'd love to have you on board.

Job Description

• Assist customers in person, over the phone and via email
• Provide pricing and product information, process orders and provide delivery information
• Source and process special orders and direct shipments
• Stay current on product knowledge
• Resolve discrepancies regarding shipments, receipts or other transactions
• Recommend process improvements and new customer opportunities to supervisors
• Perform vendor relations and negotiations as needed

Job Requirements

• 2+ years of customer service experience
• Excellent verbal and written English language skills
• Computer literacy and ability to use spreadsheets and software with minimal supervision
• Strong customer service mindset
• High level of professionalism
• Ability to multitask in a fast-paced environment
• Motivation, dependability, punctuality and organization skills
• High school degree or GED certificate required

Benefits of the Abatix Family

• You start earning PTO on Day 1 because we believe in your work/life balance
• We offer you four choices in healthcare plans
• Monthly and annual bonus incentives
• We match contributions to your 401(k) plan because we believe in your financial future
• We provide ownership through our ESOP because we believe in helping you build long-term wealth
• We buy you additional Life Insurance at no cost to you
• We offer Short Term Disability, Long Term Disability and additional insurances so you can make sure your family is secure
• We offer flexible spending accounts for medical expenses

Abatix is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.