Director of Operations

Job Description

Director of OperationsChick-fil-A Foxborough | Patriot Place

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Location: Foxborough, MA

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Compensation: $25.00–$35.00 per hour, based on experience

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Performance Bonus Eligible

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Full-Time Leadership Position

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Lead One of New England's Most Unique Chick-fil-A Restaurants

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At Chick-fil-A Foxborough, leadership is about more than running shifts.

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We are seeking a highly capable  Director of Operations who will serve as a key member of our senior leadership team, partnering directly with the Owner/Operator to drive operational excellence, develop future leaders, strengthen culture, and execute the strategic vision of the business.

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Located at Patriot Place adjacent to Gillette Stadium, our restaurant experiences unique opportunities and challenges unlike almost any Chick-fil-A in the country. From Patriots games and concerts to international sporting events and community partnerships, our team serves thousands of guests while creating remarkable experiences and meaningful impact.

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This position is ideal for a proven leader who desires greater responsibility, ownership, and influence within a growing organization.

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Position Overview

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The Director of Operations serves as one of the restaurant's primary leaders and is responsible for overseeing daily operations, leadership development, administrative systems, business performance, and organizational growth.

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This role combines operational leadership with strategic planning and administrative responsibilities. The ideal candidate is equally comfortable leading a busy shift, coaching future leaders, analyzing business results, and helping execute long-term initiatives.

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The Manager of Operations may be called upon to lead the restaurant in the absence of the Owner/Operator and is expected to operate with an ownership mentality.

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Leadership ResponsibilitiesLeadership & Team Development

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• Recruit, hire, train, and develop Team Members, Trainers, Team Leaders, and Supervisors.
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• Conduct performance reviews, coaching conversations, and leadership development meetings.
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• Create individual development plans for emerging leaders.
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• Build a culture of accountability, teamwork, and servant leadership.
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• Help identify and develop future leadership talent throughout the organization.
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Operational Excellence

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• Oversee Front of House, Back of House, Drive-Thru, Catering, Mobile Ordering, and Dining Room operations.
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• Ensure Chick-fil-A standards are consistently met in food quality, cleanliness, hospitality, and food safety.
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• Lead operational execution during high-volume and major event days.
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• Develop systems and processes that improve efficiency, consistency, and guest satisfaction.
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• Monitor and improve speed of service and operational performance metrics.
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Administrative & Business Leadership

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• Assist in creating and executing annual business goals.
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• Analyze sales reports, labor reports, food cost reports, and operational metrics.
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• Assist with labor planning, scheduling strategy, and staffing forecasts.
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• Lead recruiting, interviewing, onboarding, and retention efforts.
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• Maintain training systems and personnel development records.
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• Support inventory management, ordering, and product forecasting.
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• Assist with budgeting and operational planning.
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• Participate in weekly leadership meetings and strategic planning initiatives.
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• Help coordinate staffing and operational logistics for major Patriot Place and Gillette Stadium events.
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Guest Experience & Community Engagement

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• Champion Chick-fil-A's Second Mile Service philosophy.
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• Resolve guest concerns and service recovery opportunities.
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• Support community engagement initiatives and local partnerships.
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• Help ensure every guest interaction reflects our commitment to care and hospitality.
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QualificationsRequired

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• Minimum 2 years of manager level leadership experience in Chick-fil-A restaurants. This is not a position for someone with only shift lead, key holder, or assistant level managerial experience. Managerial experience leading large teams with a tiered management organization is required. 
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• Proven success leading high-performing teams.
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• Strong organizational, communication, and administrative skills.
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• Experience managing multiple priorities in a fast-paced environment.
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• Demonstrated servant leadership mindset.
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• Proficiency with Microsoft Office, Google Workspace, and operational reporting systems.
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• Flexible schedule including nights, weekends, holidays, and major event days.
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Preferred

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• 3+ years Chick-fil-A Director/Senior Level experience strongly preferred.
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• Experience managing high-volume restaurant operations.
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• Experience with recruiting, scheduling, labor management, and financial reporting.
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• Bachelor's degree in Business, Hospitality, Management, or related field.
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• Experience leading other leaders and managing multiple departments.
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What Success Looks Like

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Within your first year:

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• You have developed and promoted future leaders.
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• Team retention and engagement have improved.
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• Operational systems and accountability have strengthened.
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• Key performance metrics consistently meet or exceed expectations.
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• You are trusted to lead the restaurant in the Owner/Operator's absence.
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• You have become a strategic contributor to the restaurant's long-term growth and success.
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Benefits & Growth Opportunities

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• $25.00–$35.00 per hour based on experience
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• Performance Bonus Opportunities
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• Health, Dental, and Vision Insurance offered
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• Paid Time Off
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• Free Meals While Working
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• Leadership Development Programs
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• Chick-fil-A Leadership Training Opportunities
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• Mentorship toward an ownership pathway
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• Closed on Sundays
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Why Chick-fil-A Foxborough?

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We believe our greatest responsibility is developing people.

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This position offers the opportunity to help lead one of the most dynamic Chick-fil-A restaurants in the country while building leaders, strengthening culture, and creating meaningful impact throughout our team and community.

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If you are looking for more than a management job—and are ready to become a key leader within a growing organization—we encourage you to apply.

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• Join us as we pursue excellence, develop leaders, and Win Hearts Every Day.
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