AcriValue - Appraisal Coordinator

The Appraisal Coordinator plays a critical role in the appraisal lifecycle and compliance processes. This position is responsible for full-cycle appraisal management including appraisal ordering, vendor coordination, quality control review, UCDP management, communication with stakeholders, and deadline oversight.

This role requires exceptional attention to detail, strong analytical skills, deep understanding of appraisal requirements across loan programs, and the ability to manage a high-volume pipeline with urgency, accuracy, and professionalism.

Essential Duties & Responsibilities:

Appraisal Ordering, Assignment & Pipeline Management

• Manage and prioritize a high-volume caseload of appraisal orders across multiple clients and loan products.
• Perform detailed and accurate appraisal ordering in ValuTrac, accounting for product type, loan program, overlays, investor requirements, client nuances, and compliance guidelines.
• Monitor unassigned orders to ensure timely placement with the correct vendor; negotiate due dates and fees when requested by vendors.
• Track orders pending payment and follow up to ensure timely payment and continued movement of the order.
• Manage orders on hold by identifying the root cause, resolving issues, and releasing the order whenever possible.

Quality Control & Report Review

• Perform initial QC reviews of completed appraisal reports to assess completeness, compliance, accuracy, and alignment with order requirements.
• Conduct revised QC reviews after corrections are submitted, ensuring all prior issues are fully resolved.

Deadline Management & Vendor Oversight

• Call appraisers with orders due today to confirm delivery and ensure deadlines are met.
• Contact appraisers with past-due orders, evaluate whether delay reasons are valid and set clear expectations for immediate completion.
• Escalate non-responsive appraisers, repeated delays, or compliance concerns to leadership as appropriate.

Communication, Issue Resolution & Customer Support

• Respond to all ValuTrac comments from organizations and appraisers we work with.
• Draft and send compliant, well-articulated revision requests based on underwriter conditions while ensuring Appraiser Independence Requirements (AIR) are upheld.
• Handle incoming and outgoing calls to resolve issues and advance orders.
• Provide professional, prompt, and solution-oriented communication always.

UCDP Management

• Create and submit UCDP files for completed appraisals.
• Correct and resubmit UCDP hard stops or errors to ensure successful SSR generation.
• Upload SSRs into ValuTrac and ensure delivery to end user.
• Work closely with stakeholders to clarify appraisal issues, resolve escalations, and maintain smooth collateral workflow.

General Responsibilities

• Maintain workflow efficiency and accurate documentation on every order within ValuTrac.
• Support special projects, audit preparation, and compliance initiatives as assigned.
• Uphold the operational mindset: Every order must be left better, cleaner, or further along than when you first touched it.

Desired Experience & Skills

• Prior Appraisal Desk Coordinator or AMC experience.
• Previous hands-on appraisal-related experience (ordering, reviewing, managing vendors, or collateral operations).
• Strong understanding of appraisal regulations including USPAP, Appraiser Independence Requirements (AIR), and investor guidelines (Fannie Mae, Freddie Mac, FHA, Non-QM).
• Ability to manage a high-volume pipeline with urgency and accuracy.
• Strong verbal and written communication skills, especially when resolving complex valuation issues.
• Excellent analytical skills and attention to detail.
• Ability to work independently in a remote environment and meet strict deadlines.

Applicants must complete all interviews without the use of AI or automated tools. All responses should reflect your own knowledge and experience.