Collections Specialist

Position Overview

Collections Specialist (Evergreen) – Open – Location: Independence, OH (Rockside Woods Blvd) – Management – AMG-Corp.

Responsibilities

• Manage and reconcile an account portfolio, prioritizing efforts to maximize collections while identifying accounts at risk of delinquency.
• Research and resolve account issues to minimize bad debt write‑offs.
• Resolve customer account issues, including past‑due invoices, and negotiate payment settlements as necessary.
• Assist in resolving non‑payment issues and collaborate with Cash Applications, Dispute Management, and Special Handling teams to resolve unpaid cash, non‑payment issues, and customer disputes.
• Initiate reviews and recommendations regarding final demand notices and outside collections with Field Sales and Collection Management.
• Maintain professional relationships with branch managers, account managers, and area sales managers; inform regional managers of issues when appropriate.

Qualifications

• High School Diploma/GED required; Associate’s/Bachelor’s degree preferred.
• Demonstrated excellence in oral and written communication and interpersonal skills.
• Ability to adapt communication style to various customer situations.
• Positive attitude and willingness to learn, with ability to collaborate effectively within a team.
• Customer‑focused behavior, building positive relationships and understanding customer needs.
• Ability to handle challenging situations diplomatically and professionally.
• Strong analytical and problem‑solving skills; independent decision making and escalation when necessary.
• Proficiency in Google Suite and/or Microsoft Office (Word, Excel); SAP experience preferred.

Compensation & Benefits

Pay: $22.00 per hour. Hybrid schedule upon training completion.

Benefits start after 30 days of employment and include:

• Medical, Dental, Vision
• Life, AD&D
• Short‑term and Long‑term Disability Insurance
• Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match
• Tuition Assistance and more

Equal Employment Opportunity

Airgas is an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.