Logistics Billing Coordinator

Job Description

Job Description

We are looking for a bilingual Logistics Billing Coordinator to support logistics coordination for a growing environmental waste management operation in Cerritos, California. This contract-to-permanent position is ideal for someone who enjoys balancing customer communication, shipment scheduling, and billing accuracy in a fast-paced transportation setting. The role works closely with customers, dispatch operations, and accounting partners to keep drayage activity organized, timely, and well documented.

Responsibilities:

• Coordinate drayage appointments by receiving customer requests, organizing shipment details, and confirming service schedules in a timely manner.

• Enter load and booking information into transportation and business systems with a high level of accuracy while collaborating with the dispatch team on execution.

• Compare shipment instructions against customer paperwork, terminal data, and ocean carrier schedules to confirm that order details are complete and correct.

• Answer customer questions related to pickup timing, scheduling changes, accessorial charges, and supporting records with clear and attentive communication.

• Track import and export bookings and escalate service disruptions, delays, or exceptions to both customers and internal leadership as needed.

• Audit completed moves each day to validate pricing, confirm agreed customer rates, and prepare transactions for accurate invoicing.

• Issue customer invoices within established billing timelines following container ingate and maintain organized documentation for each transaction.

• Support accounts receivable efforts by reviewing disputed charges, researching shipment records, and helping resolve billing concerns efficiently.

• Bilingual communication skills in English and Spanish are preferred for customer and carrier interaction.
• Previous experience in dispatch, logistics coordination, drayage, or transportation customer service is strongly preferred.
• Familiarity with Profit Tools software is preferred, and experience with platforms such as CargoWise, CRM, or ERP systems is beneficial.
• Knowledge of ocean shipping, terminal scheduling, customs-related documentation, and carrier operations is an advantage.
• Experience working with major shipping lines such as Maersk, Ocean Network Express, or similar providers is valued.
• Strong customer service and communication skills with the ability to manage multiple requests and deadlines effectively.
• Background in billing functions, rate verification, and invoice dispute research is helpful for success in this role.