Business Analyst - Collections

At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today. Position Specific Description The Business Analyst - Collections supports Collections performance through data-driven reporting and analysis to improve cash collections and reduce delinquency. Job Overview Employees in this role support the Collections organization through analytics, reporting, and process improvement initiatives. The Business Analyst - Collections leads small-to-medium projects, conducts qualitative and quantitative analysis, documents processes, and develops reporting that helps teams improve collections performance. The position partners with Credit, Customer Care, Billing, Finance, and external vendors to identify drivers of delinquency and aging, recommend remediation actions, and support policy/regulatory compliance. Success in this role requires clear communication, attention to detail, and a customer-first mindset. Job Duties & Responsibilities Collections efforts by phone and email, resolve inquiries and route issues as required Build collections reporting and dashboards (aging, delinquency, roll rates, cure, disputes, write-offs) Analyze segmentation and treatment effectiveness to improve strategy (channel, cadence, messaging) Document workflows and drive process improvements, controls, and automation opportunities Partner with Credit, Billing, Customer Care, and Finance to resolve account issues and support escalations Perform root‑cause analysis for delinquency movement, disputes, and write‑offs; recommend actions Support forecasting and planning by analyzing volume, contact rates, and workload drivers Perform other job‑related duties as assigned Preferred Qualifications Bachelor’s degree in Business, Finance, Economics, Data/Analytics, or a related field Strong Excel skills; experience with SQL and/or Power BI (or similar BI tools) and familiarity with collections systems/workflows Required Qualifications High School Graduate or GED Bachelor's degree or equivalent experience Experience: 1+ years Employee Details Employee Group: Exempt Employee Type: Full Time Job Category: Finance, Accounting & Business Analytics Organization: Gexa Energy, LP Relocation Provided: Yes, if applicable NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to View email address on click.appcast.io , providing your name, telephone number and the best time for us to reach you. NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. #J-18808-Ljbffr