Senior Account Manager - Director

SolComms, an award-winning integrated communications agency for startups and scale-ups at the intersection of corporate and consumer communications, is seeking an Senior Account Manager - Director to join its growing HealthTech division.

In this role, you'll serve as a senior client counselor, team leader, and agency ambassador, owning accounts end-to-end while helping shape the future of our agency. Here's what you'll do:

Administrative Tasks :

• Independently manage multiple accounts; serve as the right-hand to the Director/Senior Director/AVP/VP across clients
• Anticipate client health and issues; proactively flag concerns to leadership along with solutions to preempt them

Strategy Development :

• Lead the development of strategies; motivate junior team members to be active participants in strategy development
• Anticipate account needs and identify opportunities for strategic moments - from day-to-day creative pitch ideation, to larger-scale campaigns and activations
• Guide junior team members through the ideation of big-picture ideas, offering insight into what makes a campaign successful
• Actively present big ideas to clients

Corporate Communications :

• Demonstrate a strong understanding of each client’s industry landscape; solidify yourself as an expert and offer POVs on how to stay ahead of the competition
• Chime in during executive messaging development and sessions with clients; train team members to successfully run these sessions
• Land top-tier thought leadership opportunities for clients across speaking engagements, awards, and media/podcasts

Events & Partnerships:

• Troubleshoot any issues/911s
• Be on-site for execution and lead client communications on-site
• Attend destination press trips
• Support the team in partnership calls, email correspondence, and strategy
• Ensure the team converts all media leads post-event

Media Relations:

• Land top-tier press placements on priority accounts
• Be an agency resource, leveraging media relationships across teams as needed
• Identify opportunities to create news when there is no news for clients
• Consistently refine media relations strategy, ensuring the team is delivering smart, on-trend pitches that are translating into opportunities
• Mentor junior team members on media relations, walking through list building and pitch writing, and next steps
• Leading key media announcements, motivating teams to ensure each news moment is a success
• Continue refining mastery of media landscape, landing a mix of digital, broadcast, podcast, newsletter, and more
• Approve complex media materials, inclusive of press releases, OpEds, LinkedIn content, and more

Client Communications:

• Serve as the lead client counselor; be the first line of defense for issues, and possess the ability to independently manage clients
• Build strong rapport with clients on both professional and personal levels
• Identify IRL touchpoints with clients on a half-annual basis
• Demonstrate professionalism amongst third-party partners (such as investors, partners, and other brands); manage conversations on behalf of the agency

Mentorship:

• Instill confidence amongst team members; empower them to successfully manage all aspects of the job
• Directly manage junior staff ranging from Senior Account Managers to Account Coordinators; responsible for their growth at the agency and serving as a resource and guide for their future
• Lead weekly meetings with your direct reports
• Continue to be a sounding board for junior team members; offer advice and counsel to help improve their workflows

Agency Growth

• Begin working closely with division lead to discuss ways to grow and improve team functions
• Consistently find opportunities to upsell client scopes and renew client contracts
• Play a strong role in the development of new business by helping build strategies and pitching clients
• Serve as an ambassador of the agency by maintaining a strong presence on LinkedIn sharing relevant work; represent the agency at industry conferences, ensuring touchpoints with media, clients, and new business prospects

Here's what you'll get:

• Salary range: $100k - 140k annually
• Annual bonuses; monthly commissions for new business you sign
• Healthcare, dental, and vision coverage
• Unlimited PTO
• Hybrid work schedule (Monday-Thursday in office, Fridays WFH) and fully remote August
• Mentorship: we firmly believe in the importance of taking time to connect outside of daily tasks to help build and grow our team - both personally and professionally. That's why we emphasize mentorship - ensuring all employees have a direct line to senior leadership to learn and grow
• Strong Culture: we're a tight-knit, collaborative team that works hard and likes to have a good time. From workout classes to happy hours and more, we'll plan something for everyone on a monthly basis

We're a Latino and queer-owned agency - diversity is a priority in how we build and grow. We strongly encourage folks of all backgrounds to apply.