User Support Specialist

Benesch is a growing, multi-disciplined planning, engineering, and professional services firm. We enhance infrastructure and communities across the country – creating spaces and providing connections in ways that make a difference. We pride ourselves on being nimble enough to remain responsive to client needs yet large enough to offer exceptional bench strength. As a member of our team, you’ll have an opportunity to draw from those resources when you need them and, likewise, contribute your expertise when you have something to share. At Benesch, we are looking for candidates with varied backgrounds and worldviews. We are committed to offering an inclusive work environment where everyone feels valued and respected. Location: This position has the opportunity to work on a hybrid schedule or full‑time in any of Benesch’s offices. Your Impact and Responsibilities: Provide user support by addressing employee questions, troubleshooting hardware and software issues, user login and MFA issues, and escalating complex infrastructure issues as needed. Serve as the first point of contact for employees seeking technical assistance via phone or ITSM system. (Help Desk) Travel to offices to assist with hardware deployment and infrastructure upgrades (10%-20%). Support home office with infrastructure maintenance needs. Perform remote troubleshooting through diagnostic techniques and our monitoring platform and determine the best solution based on the issue and details provided. Partner with the Software Support team in ensuring the proper tracking of licenses and alerting them of potential needs for firm‑wide updates, hot fixes, and patches. Partner with the Infrastructure group to escalate unresolved issues or assist with initiatives and projects. Assist with onboarding and training of new staff in IT systems. Assist with documentation of technical solutions. What You Will Need: B.S. degree in Computer Science, Information Systems or related discipline from an accredited university/college Minimum of two years’ experience with hardware and software support Minimum of two years of Office 365/Teams experience Experience in tier 1 help desk support preferred and familiarity with Windows operating systems. Ability to prioritize and multi‑task, problem‑solving skills, and excellent written and communication skills. Basic networking and connectivity troubleshooting knowledge. Experience with Tanium and PDQ is a plus. Compensation: The expected compensation range for this position is displayed in accordance with the State of Illinois Pay Transparency Act, Illinois Pay Transparency Law. The total annual compensation package will consist of a base salary, overtime, and bonuses.

$30 — $40 USD

Benefits: Career growth with leadership development, training, and clear paths forward Strong financial future with up to 9% retirement contribution for benefit‑eligible employees Flexibility that works with schedules that support your life Generous paid time off and parental leave for benefit‑eligible employees Support beyond work through mentorship, hands‑on experience, and opportunities to make an impact from day one Equal Employment Opportunity Benesch is an equal opportunity employer committed to a professional, inclusive, and compliant workplace. We follow all applicable federal, state, and local employment laws, including those related to non‑discrimination, pay transparency, and equal opportunity for protected groups such as veterans and individuals with disabilities. Benesch is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants in all protected groups, including veterans and individuals with disabilities. #J-18808-Ljbffr Benesch Alfred & Co