SAP Sales Performance Management iXp Intern - Operations Analyst

SAP Sales Performance Management iXp Intern Operations Analyst

We help the world run better at SAP. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. Three reasons to intern at SAP:

• Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
• Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
• Gain visibility: with SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

We are seeking a Business Operations intern to join our Sales Performance Management team. This role is ideal for recent college students or graduates with a degree in Business, Analytics, Finance, Accounting, Mathematics, Communications or related fields, who are looking to gain practical experience in customer success operations and strategy as well as product analytics.

The intern will be responsible for supporting two teams: Services and Customer Success. The successful intern will contribute to building analytics solutions, responding to ad-hoc reporting requests, and establishing a regular reporting and publishing cadence for the SPM team. This role will also collaborate cross-functionally to support high-impact initiatives, streamline operational processes, and help elevate the overall customer experience.

Key Responsibilities

• Enablement for Forecasting Tools
• Project Reviews (Financial Issues)
• Create and Review Revenue Accuracy Report
• Biweekly updates on Leadership team call
• Monthly Delivery Business Review
• Actuals, Utilization, Project Reviews (Top Watch, Red & Yellow Projects), missing time, accuracy
• Build and manage a regular reporting publication cadence
• Collaborate with internal teams to gather necessary information and formulate reporting requirements
• Review and analyze business metrics and summarize findings and potential actions
• Edit and publish periodic newsletters and status reports
• Renewal Forecasting: Assist in preparing and maintaining renewal forecasts for the leadership team.
• Own and manage the renewal master forecast file for the SPM CSM team, ensuring data accuracy and timely updates.
• Data Analysis and Reporting: Fulfill ad hoc data requests and queries from Customer Success Managers (CSMs) and leadership.
• Analyze trends in customer health, churn risk, and renewal performance to generate actionable insights.
• Support the creation and maintenance of dashboards and reports to automatically monitor KPIs.
• Content Management & Enablement: Develop a content management strategy to centralize Customer Success resources, templates, playbooks, and collateral.
• Build or help implement a platform (e.g., SharePoint, Workzone) that serves as a one-stop shop for team content needs.
• Customer Success Operations Support: Document and optimize key processes (e.g., onboarding, renewals, provisioning, escalation management).
• Support internal communications by helping craft newsletters, training documentation.
• Cross-Functional Collaboration: Partner with Sales Ops, Support, Marketing, and Product teams to support cross-functional initiatives that impact customer success.

The Sales Performance Management (SPM) Line of Business is focused on the growth and success of the SPM portfolio. The SPM portfolio is a set of tools and processes that drive the revenue-generating and revenue-persuading behaviors and resources needed for organizations to meet their corporate goals. The SPM portfolio consists of several solutions, including SAP Incentive Management, SAP Territory and Quota, SAP Agent Performance Management, SAP Agent Connect, and others. The SPM business is in incubation status and does not have standard functions like Business Operations fully staffed, yet performance reporting and analytics are clearly key functions that need to be addressed. This is a great opportunity for a mature intern who is interested in using their Microsoft Office skills and data and analytics skills to jumpstart their career.

What You Bring

We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Required Qualifications:

• Proficient in Microsoft Excel and related office suite of products.
• Must be comfortable extracting data from various Cloud applications and performing basic data translation and manipulation in Excel.
• Experience in Microsoft SharePoint to build functional, user-friendly sites.
• Comfortable producing graphical reporting and observations with business narrative.
• Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical audiences.
• Detail-oriented with strong analytical and problem-solving abilities with attention to detail.
• Ability to work effectively in a team environment and independently when necessary.
• Self-starter with excellent communication and organizational skills.

Preferred Qualifications:

• Previous internship or work experience.
• Pursuing a BS or BBA with upper-class status in Business, Math, Finance, Accounting, or related backgrounds.
• Willing to work in an office environment.
• Advanced MS Excel skills such as VLOOKUP, data export, and pivot tables.
• Self-starter

This will primarily be an in-office role with at least 3 days in office, with Tuesday and Thursday as mandatory in-office days. You will be part of the Birmingham, Alabama team that includes Services, Product, Engineering, Customer Success and Sales Engineering. It is extremely important the candidates can operate in a team environment and are able to work both independently with minimal supervision, but also help others when they may have some down time in their schedule.

Benefits: Opportunity to gain hands-on experience in business operations, reporting and performance optimization within a supportive and collaborative team environment. Exposure to cutting-edge technologies and methodologies. Mentoring and professional development opportunities to advance your career.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: View email address on click.appcast.io.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 0-USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and