Home Care Scheduler

Benefits:

Health insurance

Paid time off

Vision insurance

401(k) matching

Bonus based on performance

Dental insurance

BrightStar Care St. Croix Valley & Hudson is looking for a self-motivated, compassionate Home Care Scheduler to join our team!

This is a people-focused position that plays an important role in ensuring our clients receive consistent, reliable care. The Home Care Scheduler is the communication hub between our clients, caregivers, and office team, making sure everyone has the information and support they need.

We are looking for someone who enjoys building relationships, communicating with a variety of people, and finding solutions when things don't go according to plan. If you are organized, calm under pressure, customer-service minded, and have a "get it done" attitude, we'd love to meet you!

This is a fast-paced office environment where flexibility, communication, teamwork, and problem-solving are essential to success.

What You'll Do

As a Home Care Scheduler, you will coordinate daily schedules and serve as a key point of contact for clients and caregivers.

Coordinate caregiver schedules to ensure client shifts are appropriately staffed and covered

Communicate schedules, schedule changes, and important updates clearly and promptly to clients and caregivers

Build positive, professional relationships with clients, caregivers, and members of the office team

Respond to client and caregiver questions, concerns, and requests with compassion and professionalism

Work closely with caregivers to ensure they have the information and support needed to provide excellent care

Quickly identify and resolve scheduling and staffing challenges

Manage last-minute call-offs, coverage needs, and schedule changes while maintaining a calm and solution-focused approach

Maintain consistent communication with clients and field staff regarding ongoing care needs

Help ensure a positive client experience from initial contact through ongoing services

Manage incoming calls and direct questions or concerns to the appropriate team member

Accurately document scheduling changes, client communications, and other important information

Prioritize and re-prioritize throughout the day as client and caregiver needs change

Work collaboratively with the office team to maintain high standards of service and care

Participate in a shared paid on-call rotation, approximately one week per month

What We're Looking For

Previous scheduling, staffing, customer service, or healthcare experience preferred

Home care or home health experience is a plus

Excellent verbal and written communication skills

Strong customer service and relationship-building skills

Ability to communicate effectively with clients, caregivers, families, and team members

Highly organized with strong attention to detail

Comfortable managing multiple priorities and changing demands

Strong computer and office skills

Ability to work independently while contributing to a collaborative team

Strong problem-solving skills and good judgment

Ability to remain calm, professional, and compassionate in stressful situations

Flexible and willing to step in and help wherever needed

A genuine desire to help clients and families and make a difference in their lives

Your Pay & Benefits

$47,840 annual salary

Eligible for monthly bonus

Health, dental, vision, and life insurance available

Paid time off

401(k) with 4% company match

Weekly pay

Supportive and rewarding work environment

Monthly employee recognition program

Employee referral bonus program

Growing company with opportunities for professional development

Schedule & Location

Full-time

Monday–Friday

8:00 AM–5:00 PM

Shared paid on-call rotation, approximately one week per month

Hudson, WI and Lake Elmo, MN office

BrightStar Care of St. Croix Valley is an Equal Opportunity Employer. We do not discriminate against applicants based on race, ethnicity, gender, veteran status, disability, or any other federal, state, or locally protected class.