Business Analyst

Job Description Founded in 1975, the Hispanic Scholarship Fund empowers Latino families with the knowledge and resources to successfully complete higher education, while providing scholarships and support services to as many exceptional Hispanic American students as possible. HSF strives to make college education a top priority for every Latino family across the nation, mobilizing our community to proactively advance that goal. HSF also seeks to give its Scholars all the tools they need to do well in their coursework, graduate, enter a profession, excel, help lead our nation forward, and mentor the generations to come. As the nation’s largest not‑for‑profit organization supporting Hispanic American higher education, HSF has awarded over $500million in scholarships and provides a range of impactful programs for students, HSF Scholars, Alumni, and parents. For more information about the Hispanic Scholarship Fund, please visit HSF.net. The primary purpose of the Business Analyst will be to design business information systems, and incorporate new systems or processes to improve company workflow, production, efficiency, and effectiveness. This individual will also be expected to maintain current knowledge of rapidly changing computer technology and to assist in the day‑to‑day operations and technical needs of the broader organization. The ideal candidate will be open to working in a startup type of environment, with the energy to work high‑level to lower‑level tasks, as needed, and be self‑motivated. Responsibilities Assess process reengineering opportunities. Design change management activities. Train staff on systems. Gather requirements. Work with off‑site development teams to coordinate product delivery. Conduct testing and UAT sessions. Manage exceptions and data cleansing activities. Lead projects, use project management software to manage tasks. Assist with onboarding, off‑boarding, and user provisioning administration. Manage IT and process improvement projects. Configure business applications: MIP, Salesforce.com, CMS, Luminate CRM. Elicit requirements using interviews, document analysis, workshops, surveys, site visits, and business process descriptions. Critically evaluate information from multiple sources, reconcile conflicts, decompose high‑level information into details, abstract up from low‑level information, and distinguish user requests from underlying true needs. Develop requirements specifications according to standard templates and using standard English. Engage in multiple initiatives simultaneously. Drive and challenge business units on their assumptions of how they will execute their plans. Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver artifacts such as functional requirements documents, use cases, GUI, screen, and interface designs. Serve as the conduit between the customer community and the software development team or selected vendors. Collaborate with developers and subject matter experts to establish the technical vision and analyze trade‑offs between usability and performance needs. Liaise between business units and technology teams. Qualifications BA or BS from an accredited university. 2+ years’ experience in Business Analysis or Business Process Modeling and QA testing, with at least 1 year experience leading or being part of a project. 2+ years of Salesforce configuration experience. Basic understanding of SQL and ability to write simple SQL queries. Ability to map business processes, diagram data flows, and gather and use business intelligence. Experience with CRM, CMS, SEQ, and end‑user training documentation. Configuration skills for MIP, Salesforce.com, and Luminate CRM. Strong analytical and product management skills. Ability to execute with minimal direction. Ability to interact professionally with a diverse group of team members, executives, managers, and subject matter experts. Comfortable managing non‑direct reports and influencing others to meet deliverables. Agile development methodology and experience with systems analysis and design. Ability to prioritize, handle multiple tasks, juggle changing deadlines, and meet deadlines. Ability to solve problems while prioritizing project needs. Effective and excellent written and verbal communication and interpersonal skills. Outstanding organization skills, strong listening skills, and attention to detail. Ability to maintain confidentiality of work‑related information and materials. Preferred Configuration skills for MIP, Salesforce.com, and Luminate CRM. Certifications: ITIL V3, Business Analysis. Additional Requirements Flexible to work weekends and/or extended work days, as required. Cross‑functional team member. Ability to work in a start‑up type of environment where information is not always structured or routinely available. Physical demands: constant sitting or standing; some walking around; occasionally lifting no more than 10 lbs. We are an equal opportunity employer: We encourage qualified applicants from all backgrounds to apply. #J-18808-Ljbffr Hispanic Scholarship Fund