General Operations Manager

Job Description

Job Description

General Operations Manager

Brazosport Plumbing & Heating (BPH)
Angleton, TX | Brazoria County Area

Brazosport Plumbing & Heating (BPH) is a trusted leader in commercial, industrial, and residential plumbing services throughout Brazoria County. Our reputation is built on safety, operational excellence, strong leadership, and an unwavering commitment to customer satisfaction.

We are growing — and we’re looking for a dynamic, results-driven General Operations Manager to help lead the next phase of our success.

If you are an experienced operations leader who thrives in fast-paced environments, understands sales and service performance, and enjoys building strong teams, we want to hear from you.

About the Role

The General Manager (GM) is a key leadership position responsible for overseeing and coordinating all sales, service, and operational functions of the company. Reporting directly to ownership, the GM drives revenue growth, ensures operational excellence, maintains compliance, and fosters a culture of accountability and teamwork.

This role plays a critical part in shaping strategy, strengthening performance, and supporting long-term company growth.

What You’ll DoLeadership & Operations

• Provide overall leadership for sales, service, and field operations teams

• Set clear goals, expectations, and accountability standards

• Align sales commitments with operational capacity

• Promote a culture of safety, professionalism, and teamwork

Sales & Business Development

• Oversee estimating, proposals, pricing, and customer relationships

• Drive revenue growth through new business and account expansion

• Monitor pipeline performance, close rates, and customer retention

• Improve forecasting accuracy and margin performance

Service & Field Operations

• Oversee scheduling, dispatch, and project execution

• Ensure work is completed safely, on time, and to quality standards

• Resolve operational challenges efficiently

• Maintain compliance with all local, state, and federal regulations

Financial & Administrative Oversight

• Manage budgets, labor utilization, and operational costs

• Track KPIs including revenue, gross margin, productivity, and rework

• Review reports and implement corrective action when needed

• Support billing, collections, and job costing processes

Customer & Vendor Relations

• Maintain strong relationships with customers, vendors, and subcontractors

• Address escalated concerns professionally and promptly

• Represent BPH in the community and marketplace

Team Development

• Hire, coach, and evaluate sales and service personnel

• Enforce safety standards and company policies

• Support employee growth, retention, and succession planning

Fleet & Asset Oversight

• Ensure proper care and use of company vehicles and equipment

• Oversee inspections, maintenance, and safety compliance

What We’re Looking For

Minimum Qualifications

• 3+ years of leadership or management experience in plumbing, mechanical services, construction, or related industry

• Experience overseeing both sales and service operations

• Strong operational and scheduling knowledge

• Financial acumen with budget and KPI management experience

• Excellent communication and leadership skills

• Valid driver’s license with acceptable driving record

Preferred Qualifications

• Plumbing, HVAC, or mechanical contracting background

• Knowledge of Texas plumbing regulations

• Experience with estimating and service management systems

• OSHA 10 certification

• Bilingual (English/Spanish)

• Experience leading growth-oriented service teams

Work Environment

• Combination of office setting and active job sites

• Exposure to construction environments and varying weather during site visits

• Regular interaction with employees, customers, and vendors

Compensation & Benefits

• Competitive salary (commensurate with experience)

• Health insurance

• Ongoing training and professional development

• Leadership opportunity with direct impact on company growth

Pre-Employment Requirements

• Successful completion of pre-employment drug screening

• Background check (in accordance with applicable laws)

• Subject to random or reasonable-suspicion drug testing

Ready to Lead?

If you’re an experienced leader who values accountability, performance, and building strong teams — we’d love to connect with you.

Apply online or submit your resume in person at:
Brazosport Plumbing & Heating
101 John Drive
Angleton, TX 77515

Join a company where leadership matters, performance is recognized, and growth is encouraged.

 

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