Customer Service Representative

Job Description

Job Description

Join the Centre Area Transportation Authority (CATA) as a Customer Service Representative and become a friendly face of public transportation in our lively, downtown State College, PA service center. This role is perfect for those who love helping others.

You'll have the opportunity to interact with a diverse community, answering their questions and ensuring smooth travel experiences. With an hourly starting salary range of $15.16 - $17.17 , this on-site position gives you a chance to make a meaningful impact in the lives of Centre region residents and visitors alike. Plus, you'll develop communication and problem-solving skills that are highly valued in any career. If you have a passion for people and love challenges, this is the perfect role for you.

Benefits include paid time off (vacation, sick, holiday, etc.), health insurance (medical, dental, and vision), 401(a), 457, Roth IRA, Health Savings Account, Flexible Spending Account, life insurance, long-term disability, short-term disability, Employee Assistance Program (EAP), free gym membership, and free transit pass. CATA is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program.

What does a Customer Service Representative do?

As a Customer Service Representative, your daily tasks will revolve around providing exceptional service to our passengers. You will assist customers with inquiries about routes, schedules, and fares, ensuring clarity and understanding. You'll sell tokens and bus passes, and process payments accurately while handling any customer concerns or complaints with empathy and professionalism. Additionally, you'll maintain a thorough knowledge of CATA's transit services and updates to relay accurate information effectively. You will also collaborate with team members and contribute to a positive team atmosphere.

Expect to use technology for tracking inquiries and responses, ensuring efficient operations. Your role is crucial in fostering a reliable and welcoming environment for customers.

Are you a good fit for Customer Service Representative?

To excel as a Customer Service Representative, you'll need a blend of interpersonal and organizational skills. Strong communication abilities are essential, allowing you to effectively engage with a diverse customer base and articulate information clearly. Active listening skills will help you address passenger inquiries and concerns authentically, ensuring they feel heard and valued. Adaptability is key, as you'll encounter various situations requiring quick thinking and problem-solving skills.

Being detail-oriented will aid you in accurately make reservations for CATAGO! and CATARIDE, as well as maintaining records. Additionally, a positive attitude and resilience will help you navigate busy periods and challenging interactions with grace. Your commitment to customer satisfaction will be the key to success in this role.

About CATA

CATA is a joint municipal authority established in 1974, proudly celebrating its 50th anniversary. CATA serves portions of Centre County, Pennsylvania, including Penn State's 60,000 students and employees at the University Park Campus. CATA provides a critical transportation network that facilitates more than 5 million annual rides through fixed-route, microtransit, paratransit, and commuter services programs. Renowned for its innovative approach to sustainable transportation, CATA was the first public transportation agency operating an entirely compressed natural gas (CNG) fixed-route fleet on the East Coast. The authority also boasts the highest farebox recovery ratio in Pennsylvania, recovering nearly 40% of its fixed-route operating expenses in 2023.

Get started with CATA

Want to get your career on the move? Apply by going to the Careers at CATA website:

Selected candidate will be subject to drug and alcohol testing and criminal background check.

CATA participates in E-Verify. For more information on E-Verify, please contact DHS at View phone number on ziprecruiter.com or dhs.gov/e-verify.

CATA is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business needs.

Selected candidate will be subject to drug and alcohol testing and criminal background check.