Renewals Specialist

State College, Pennsylvania, United States About the Role At Minitab, our customers rely on data‑driven insights to solve complex challenges and make better business decisions. As a Renewals Specialist, you will play a critical role in helping customers continue their success journey with Minitab while contributing directly to the company’s growth. This is an excellent opportunity for a motivated, relationship‑focused professional to build valuable sales and customer engagement experience within a collaborative, high‑performing team environment. What You’ll Do Build and Strengthen Customer Relationships Serve as the primary owner of assigned renewal opportunities, guiding customers through the renewal process from start to finish. Develop a deep understanding of customer organizations, including their business objectives, key stakeholders, buying processes, and evolving needs. Build meaningful relationships with decision‑makers, end users, license coordinators, procurement teams, and other stakeholders to expand Minitab’s presence within customer accounts. Maintain accurate and detailed account information, including business profiles, competitive landscape insights, and key customer contacts. Drive Successful Renewals and Growth Proactively engage customers to ensure timely and successful renewals. Understand customer use cases and business goals to recommend licensing options that best support their needs. Help customers discover opportunities to expand their use of Minitab solutions while supporting increased adoption and customer investment. Maintain opportunities and create renewal quotations through Minitab’s CRM system, maintaining pipeline and forecast for an assigned territory. Support Operational Excellence Ensure CRM records are maintained accurately and in compliance with Minitab’s Customer Engagement Lifecycle (CEL), forecasting, Renewal Business Unit programs, and pipeline management standards. Adhere to all Minitab personnel, cybersecurity, sales, and contract policies. Assist in resolving customer issues related to billing, invoices, and accounts receivable while ensuring a positive customer experience. What You’ll Bring Education and Experience Bachelor’s degree in Communications, Marketing, Economics, or Business preferred; Associate degree or Technical College degree also considered. Entry‑level opportunity with strong potential for professional growth and development. Experience with software contracts, subscriptions, or licensing is a plus. Familiarity with Minitab products and services is a plus. Knowledge of industries served by Minitab and their business drivers is a plus. Understanding of Minitab’s Customer Engagement Lifecycle (CEL), Customer Success Framework (CSF), and competitive landscape is a plus. Skills and Attributes for Success Outstanding interpersonal skills with a natural ability to build trust and rapport. Strong communication, listening, and consultative questioning skills. Ability to confidently schedule, facilitate, and lead customer meetings and conference calls. Collaborative mindset with the ability to work effectively across teams and functions. Strong organizational skills and attention to detail. Excellent written documentation and CRM management skills. Ability to learn quickly, adapt to change, and manage multiple priorities in a fast‑paced environment. Ability to gather information, evaluate data, and make sound business decisions. Comfortable presenting information and responding to questions from customers, managers, and stakeholders. Self‑motivated, resourceful, and driven to achieve results. Flexible and adaptable to evolving customer and business needs. Comfortable working respectfully across diverse cultures, backgrounds, and perspectives. Ability to speak, read, write, and understand English. Benefits Medical, Dental, and Vision Insurance at no cost for full‑time employees. Short‑term and Long‑term Disability fully paid. Employee Assistance Program for personal and work‑life support. Group Term Life Insurance at no cost; voluntary life insurance available. 401(k) Retirement Plan with company match up to 6%. Paid holidays and 4 weeks of annual paid time off, increasing one week every five years. Tuition assistance for higher education and professional development. Health and dependent‑care flexible spending accounts (pre‑tax). Hybrid work schedule for eligible positions. Premium on‑premise perks at State College headquarters (gym, pool, yoga, etc.). Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Job application remains open until filled. #J-18808-Ljbffr