Loan Officer Assistant

Description

Loan Officer Assistant - Senior Mortgage Operations Partner

Must have an active NMLS MLO license - required at time of hire. If currently inactive - please confirm ability to reinstate.

Preferred LOA/LP2/LO or similar experience in the most recent 24 months. At minimum, related role in Mortgage in the most recent 36months. Flexibility for the right candidate

At Zenith Home Loans, we're dedicated to empowering you to build a rewarding career in the mortgage industry. If you are looking for a company to be your long-term home, in an environment that welcomes and inspires collaboration and growth, you've found us!

As a Senior Mortgage Operations Partner (LP2), you'll play a vital role in our top-producing team, supporting mortgage loan origination officers with your unique blend of sales expertise and exceptional customer service.

You'll manage loan files from start to finish, ensuring a smooth and efficient process for clients. Your ability to communicate effectively and build strong relationships will be key to helping us grow our business. If you're detail-oriented, thorough, and ready to deliver outstanding service, we invite you to take the next step in your career with us.

Compensation is flex base salary + bonuses based on experience. Our goal is for every employee to be a 6-figure earner regardless of role.

Responsibilities

Pipeline Management
• Own the active and upcoming pipeline end-to-end
• Track all loan milestones, conditions, and critical deadlines proactively and without prompting
• Maintain an accurate, up-to-date pipeline report and lead regular pipeline review conversations

File Expertise - The Four C's
• Credit: Analyze credit reports, identify issues early, and advise on rapid rescore opportunities
• Cash: Verify assets with attention to sourcing, seasoning, and full documentation requirements
• Capacity: Calculate qualifying income accurately across all borrower types - W-2, self-employed, 1099, and rental
• Collateral: Understand property types, LTV guidelines, and appraisal requirements across loan programs

Pre-Qualification and Pre-Approval
• Independently pre-qualify and pre-approve borrowers with accuracy
• Review incoming files and documentation thoroughly
• Surface potential issues early and communicate them clearly before

Client and Partner Communication
• Serve as the primary point of contact for active borrowers throughout the transaction
• Communicate with Realtors, title, escrow, and processors professionally and with appropriate urgency
• Provide proactive status updates
• Set appropriate expectations and execute effectively

Qualifications

• Active NMLS MLO license - required at time of hire. If currently inactive - please confirm ability to reinstate.
• Conventional, FHA, VA, Jumbo - able to speak to guidelines with confidence
• Encompass or comparable LOS; Fannie/Freddie AUS; CRM experience a plus
• Demonstrate exceptional self-management
• Able to flex when transaction volume and timelines require it
• Hybrid opportunity for the right candidate
• Preferred LOA/LP2/LO or similar experience in the most recent 24 months. At minimum related role in Mortgage in the most recent 36months. Flexibility for the right candidate