Laboratory Assistant II

Position Summary

Join Orlando Health as a Laboratory Assistant II!

Location: Orlando Health

Schedule: 1st Shift - FT

Position: Laboratory Assistant II - ORMC Core Laboratory

Are you detail-oriented, passionate about patient care, and interested in advancing your healthcare career? Orlando Health is seeking a Laboratory Assistant II to join our dedicated laboratory team and play a vital role in supporting diagnostic services that impact patient outcomes every day.

What You'll Do

As a Laboratory Assistant II, you will:

Receive, process, label, and prepare specimens for testing
Register patients and enter laboratory orders accurately
Demonstrate knowledge of specimen collection and handling requirements
Process pathology specimens and maintain specimen integrity
Support patient registration and reimbursement requirements
Assist with laboratory quality improvement initiatives
Maintain laboratory equipment and supplies
Provide outstanding customer service to patients and team members
Ensure compliance with safety, infection control, and regulatory standards
Assist with report distribution, filing, scheduling, and laboratory operations
Perform phlebotomy as needed (with approved competency)

What We're Looking For
• High School Diploma or GED required
• Two (2) years of laboratory or patient care experience preferred
• Current students pursuing a degree or certification in Nursing, Medical Technology, Pre-Med, or another related science field may substitute for required experience
• Strong communication, organizational, and customer service skills
• Ability to work independently and within a collaborative healthcare team
• Flexibility to support departmental needs and varying schedules

Why Orlando Health?

At Orlando Health, our team members are at the heart of everything we do. We foster a culture of collaboration, compassion, innovation, and excellence while providing opportunities for growth and professional development.

Competitive benefits
Career advancement opportunities
Supportive team environment
Meaningful work that impacts patients and families every day

Apply Today!

If you're looking for a rewarding opportunity to grow your healthcare career while making a difference, we'd love to hear from you.

Laboratory Assistant II - Supporting exceptional patient care, one specimen at a time.


Orlando Health is committed to diversity and inclusion. We are an equal opportunity employer, including veterans and individuals with disabilities.

Responsibilities

Essential Functions

• Provides support in the areas of patient registration, third party reimbursement requirements and regulations.
• Maintains department supplies and customer supply orders.
• Demonstrates knowledge of specimen collection and handling requirements.
• Performs all departmental functions and has a thorough knowledge of hospital and laboratory information systems, to include downtime functions, specimen processing, transportation, billing, reference testing and scheduling.
• Maintains positive customer service relationships at all times and proactively responds to customer service issues.
• Processes pathology specimens as appropriate.
• Trains staff as required.
• Ability to work flexible hours to meet the needs of the department.
• Excellent interpersonal skills to work cooperatively with all team members and respond to customer phone calls.
• Assist in maintaining and cleaning of laboratory equipment, i.e., refrigerators, centrifuges.
• Follows the established policies and procedures to meet regulatory and accrediting agency requirements.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Responsible for maintaining an active role in the laboratory Quality Improvement Program.
• Maximizes productivity, customer satisfaction and profitability.
• Documents specimen quality issues.
• Adheres to infection control and safety practices and keeps a clean and organized work area.
• Maintains confidentiality of patient record, hospital and departmental matters at all times.
• Performs filing of reports and requisitions.
• Assists with charting and report distribution via telephone, fax, or as appropriate.
• Reads and understands a Physician's laboratory test order.
• Schedules Pathologists, Histotechnicians or Transportation Reps as needed.
• Assists with bone marrow collection and processing.
• May perform phlebotomy as necessary (must have approved competency on file before completing).

Qualifications

Education/Training

High School Diploma or GED equivalency

Licensure/Certification
None.

Experience
Two (2) years of laboratory experience or patient care experience. Current student seeking higher educational degree or certification in a science field, such as nursing, medical technology, pre-med, or related clinical field may be substituted for up to two years of the required experience.