Customer Care Associate

Providing exceptional support to members and providers, the full-time Customer Care Associate will address inquiries related to eligibility, benefits, claims, and service authorizations while managing incoming calls and documenting information accurately. Key responsibilities Engage inbound callers professionally, actively listening to resolve administrative concerns, including claims and dissatisfaction Make outbound calls to address member issues and gather additional information for prior authorizations Document interactions thoroughly and forward necessary information to appropriate staff while ensuring confidentiality Required qualifications High school diploma from an accredited school or GED Must be eligible to work in the United States without the need for work visa or residency sponsorship Familiarity with medical terminology, healthcare procedures, and insurance-related language Ability to thrive in high-volume call center environments Proficient typing skills with an average of 35+ WPM