Collections Specialist

Rent Recovery Solutions is not the same company it was a year ago. In 2025, Rent Recovery Solutions was acquired by Prescott Group, a national financial services organization known for operational discipline, performance culture, and long-term growth strategy. With new leadership, upgraded systems, and a renewed focus on accountability and development, we are building something stronger, smarter, and more scalable. If you’re looking for a place where effort matters, numbers matter, and performance is rewarded, keep reading. Starting pay is $18 in our Dallas, Tx office. *This role supports the collections team in our Atlanta, GA Office. THE ROLE Rent Recovery Solutions is a specialized rental debt recovery firm in growth mode. We are looking for collectors who understand that performance and professionalism are not competing values. This is a high-volume, results-oriented environment with clear expectations, real earning potential, and the infrastructure to support people who come to work ready to produce. You will carry a large portfolio of rental accounts, engage directly with consumers, negotiate resolutions, and operate in full compliance with applicable law. If you know how to control a call without losing the customer, stay organized under pressure, and close without cutting corners, this role is built for you. WHAT YOU'LL DO Manage and work a high-volume portfolio of rental debt accounts from initial contact through resolution Execute outbound and handle inbound calls professionally and efficiently Negotiating payment plans, lump-sum settlements, and deferred arrangements with precision and professionalism Document every consumer interaction accurately and promptly in the collection management system Review and distribute inbound correspondence including mail and email; manage outbound correspondence per workflow templates Identify accounts requiring escalation, reinvestigation, or compliance review and route appropriately Maintain strict compliance with FDCPA, FCRA, UDAAP, HIPAA, state-specific debt collection laws, and all internal policies Consistently meet or exceed individual performance targets WHAT SUCCESS LOOKS LIKE We measure performance, not presence. The people who thrive here share a few consistent traits: You stay organized when inventory gets heavy and deadlines are tight You can move fast without sacrificing documentation accuracy You control calls with confidence while treating consumers with respect You self-direct. You figure things out and keep moving without waiting to be managed to do so You take ownership of your numbers, good or bad, and adjust accordingly REQUIREMENTS Prior experience in debt collections, call center operations, or property management preferred; motivated candidates without collections experience will be considered Strong verbal communication and negotiation skills; ability to balance assertiveness with professionalism Proficiency in Excel, Word, Outlook, and the ability to rapidly learn consumer management software platforms Typing minimum 40 WPM; strong documentation habits and attention to detail Ability to work independently with minimal supervision in a structured, deadline-driven environment Reliable attendance and consistent on-site presence; this is not a remote role Must pass a pre-employment background check Dependable transportation required; location is not accessible via MARTA PREFERRED QUALIFICATIONS Working knowledge of FDCPA, FCRA, and related state debt collection regulations Familiarity with collection management software Prior rental or property management collections background COMPENSATION Competitive base pay with uncapped bonus potential. Your results drive your earnings. BENEFITS Medical, dental, vision, paid time off, paid holidays, 401(k) with company participation. WHY RENT RECOVERY SOLUTIONS Rent Recovery Solutions was recently acquired by Prescott Group, and we are in a deliberate growth phase. That means more accounts, more opportunity, and more visibility for the people who show up and perform. You will not get lost here. Your work is measurable, your results are recognized, and your earning potential scales with your output. We provide structured onboarding, ongoing compliance training, and a management team that knows collections. Expectations are clear from day one, and so is the path to earning more. #J-18808-Ljbffr