Customer Service Representative

Job Description

Job Description

???? Be the Voice of Legendary Service – Join Us as a Customer Service Representative! ????

Position Title: Customer Service Representative

Company Name: Legendary Service Inc

Pay Range : $18 – $22 per hour, based on experience

Industry : Plumbing / HVAC (Residential, Commercial)

Location: Mundelein, IL

Job Overview:

Legendary Service Inc, a rapidly growing residential and commercial HVAC and plumbing company, is seeking a dependable and enthusiastic Customer Service Representative to join our front-line team. This entry-level role is perfect for someone who is moldable, eager to learn, and ready to grow with the company. You’ll play a vital part in delivering excellent customer support, managing internal communication, and assisting with operational and administrative tasks. If you enjoy helping people and thrive in a dynamic environment, this could be the opportunity you've been looking for!

Who We Are:

At Legendary Service Inc, we’re known for delivering top-tier plumbing and HVAC solutions with integrity, professionalism, and care. We foster a supportive, high-energy workplace where every team member is empowered to succeed. As we continue to grow, we invest in our people with training, mentorship, and opportunities for advancement. Join a company where you’re not just another number — you're family.

Key Responsibilities:

• Answer and direct phone calls with a positive, customer-first attitude
• Provide friendly, professional assistance to customers and internal staff
• Perform administrative tasks including filing, data entry, and document organization
• Support scheduling, job coordination, and team communications
• Deliver materials or documents to job sites as needed
• Assist managers and field teams with day-to-day operational needs
• Serve as a dependable point of contact for office-related support tasks
• Represent the company with professionalism and a service-oriented mindset

Qualifications:

• High school diploma or equivalent (some college preferred)
• Strong communication, multitasking, and organizational skills
• Reliable and flexible; a self-starter with a willingness to learn
• Proficient in Microsoft Office (Word, Excel, Outlook) and basic computer functions
• Valid driver’s license and access to reliable transportation
• Ability to manage changing priorities in a fast-paced environment

Benefits:

• Compensation & Retirement: Weekly pay schedule; retirement savings program
• Health & Wellness: Medical, dental, vision, life, and disability insurance options
• Work-Life Balance: Paid holidays, vacation time, and sick leave
• Career Development: Paid training, mentorship, and internal advancement opportunities
• Additional Perks: Company events, team-building activities, and performance incentives

Schedule:

• Full-time, Monday to Friday, with flexibility to support operational needs

Location:

• Mundelein, IL – with occasional local travel to job sites

Equal Employment Opportunity:

At Legendary Service Inc, we foster a family-like environment where every employee is valued. We are an equal opportunity employer, committed to diversity and inclusion. We welcome applicants from all backgrounds, without regard to race, age, gender, sexual identity, religion, or disability status.

Start Your Legendary Journey Today!

If you're ready to build your career in a company that values people, rewards reliability, and provides room for growth, apply now to join the Legendary Service Inc team as our next Customer Service Representative!