Customer Support Specialist

Description:

Customer Success Specialist – Technical/Sales Growth Track

Department: Customer Success
Location: Evansville, WI
Reports To: Sr. Director of Customer Success and Marketing
Work Arrangement: Hybrid (Evansville-based; approximately 50% remote after onboarding and training)

Position Summary

Baker Water Systems is seeking a motivated, growth-minded Customer Success Specialist – Technical/Sales Growth Track to join our team. This role is ideal for an early-career professional or recent graduate who is eager to build a long-term career in customer success, sales support, and technical product knowledge within a manufacturing environment

This position will play an important role in supporting our customers through order entry, quoting, inbound and outbound communication, pricing and availability support, and cross-functional coordination. Over time, this individual will be developed into a higher-level role with increasing responsibility, including more technical product support, customer account engagement, and leadership opportunity.

This is a strong opportunity for someone who enjoys communication, problem-solving, teamwork, and learning how a business operates from the inside out.

Key Responsibilities

• Enter and manage customer orders accurately and efficiently 
• Prepare quotes and follow up on open quote opportunities 
• Handle inbound customer calls and emails in a professional and timely manner 
• Make outbound calls for quote follow-up, order follow-up, and customer outreach 
• Communicate pricing, availability, and order status to customers 
• Coordinate internally with Sales, Operations, Shipping, Planning, and other departments 
• Maintain accurate customer records and activity in company systems 
• Support a paperless, organized workflow with strong attention to detail 
• Help ensure a high-quality customer experience through timely communication and follow-through 
• Learn Baker Water Systems products, processes, and customer needs over time 
• Grow into more technical and advanced customer support responsibilities 
• Demonstrate initiative, ownership, and leadership potential as part of long-term development 

Qualifications

• Associate’s degree preferred in sales, business, marketing, communications, management, or a related field. Equivalent relevant experience will also be considered 
• Strong written and verbal communication skills 
• Strong organizational skills and attention to detail 
• Comfortable speaking with customers by phone and email 
• Ability to manage multiple priorities and follow through on tasks 
• Positive attitude and willingness to learn 
• Strong problem-solving and teamwork skills 
• Interest in developing technical product knowledge over time 
• Interest in future leadership or higher-level responsibilities preferred 
• Experience with CRM, ERP, Microsoft Office, or customer support systems is a plus, but not required 

Preferred Characteristics

• Eager to learn and grow within the company 
• Comfortable in a fast-paced environment 
• Professional, dependable, and proactive curious and coachable 
• Interested in building a long-term career path, not just taking a job 

Growth Opportunity

This role is designed as a development position with the opportunity to grow into a more advanced Customer Success, technical, or leadership-oriented role over time.

Physical / Work Expectations

This position is based out of Evansville, Wisconsin 

Hybrid schedule with approximately 50% remote flexibility after onboarding and training 

Standard office and computer-based work 

Periodic in-person collaboration and training required

• Strong communication and organizational skills 
• A positive attitude and willingness to learn 
• Interest in customer success, sales support, and business operations 
• Ability to manage multiple priorities and stay detail-oriented 
• Leadership potential and interest in future growth 
• Associate’s degree preferred in sales, business, marketing, communications, management, or a related field; relevant experience will also be considered 

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