AI-Driven Service & Contact Center Transformation Director
Capgemini
Capgemini Invent in New York is seeking a Director of Service & Contact Center Transformation to lead AI-enabled customer service transformations for high-volume, complex interactions. You will guide executive stakeholders, shape opportunities, and drive multimodal change across strategy, design, and technology. The role emphasizes responsible AI, operational excellence, and tangible business outcomes. This senior leadership position requires deep experience in contact center architecture, #J-18808-Ljbffr Capgemini
Vacancy posted 4 days ago
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