Customer Success Manager

Job Description Amazing Career Moments Happen Here Transforming the insurance industry is ambitious, we know. That’s why at EZLynx, a division of Applied, we are committed to transforming every facet of agency life by providing the most innovative solutions to improve how independent insurance agents work every day. We are the Real-Time Rating pioneers in our industry, and we are looking for out-of-the-box thinkers and innovative solution seekers to join our team. Position Overview We’re searching for a Customer Success Manager to join our EZLynx team in Hybrid setting. To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun. What You’ll Do Forge strong, productive relationships with enterprise customers Develop and implement strategies to achieve maximum adoption of the EZLynx platform Provide first-class customer service, resulting in high NPS scores Collaborate with internal teams to resolve customer issues and communicate product requests in a timely manner Understand, analyze, and solve challenging customer requests with creative solutions Monitor customer usage metrics, areas for improvement, and new product features Develop a deep understanding of customer business initiatives and create strategic success plans to help them achieve their goals Gauge customer engagement and provide feedback to internal teams for product and service improvements Continuously drive communication and customer advocacy across departments to ensure a consistent customer experience Occasionally travel for customer events or team meetings. We’re Excited to Learn More About You Your experience may include: A minimum of 3 years of experience in a Customer Success role, demonstrating expertise in best practices and customer retention Excellent presentation skills Ability to organize and prioritize tasks with high attention to detail Takes an empathetic approach to customer frustrations and needs Experience working with customer and senior executive stakeholders A creative problem-solving mindset A Bachelor’s degree or equivalent work experience You may have other skills or credentials, including: Insurance industry experience Proficiency in Salesforce, Power BI, and Excel Knowledge of Insurance Agency Networks Location Can work hybrid from our office in Lewisville, TX or Chicago, IL (West Loop) We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply! When You Join Team EZLynx, You Can Expect: A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day. We flex our time together , collaborating remotely and in-person to empower our teams to work in the ways that work best for them.At EZLynx, we are not only committed to delivering innovative services to our clients but doing so as a team. A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day: Medical, Dental, and Vision Coverage Holiday and Vacation Time Health & Wellness Days A Bonus Day for Your Birthday Our targeted starting base salary in the United States for this position ranges from $65,000 - $80,000. To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission. Learn more about the people behind our products at Your Security Matters: Our candidates’ personal information and online safety are top of mind for us. At EZLynx, a division of Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. EEO Statement Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. #J-18808-Ljbffr