Experienced Medical Scheduler

Location: Orion Building -6630 Orion DriveFort Myers FL 33912

Department: Outpatient Scheduling (OPS)

Work Type: Full Time

Shift: Shift 1/8:00:00AM to 4:30:00PM

Minimum to Midpoint Pay Rate: $20.50 - $24.09 / hour

Summary

Bring your medical scheduling experience to Lee Health!

Lee Health is seeking experienced medical scheduling professionals to join our Outpatient Scheduling (OPS) team at the Orion Building in Fort Myers . If you have experience scheduling medical appointments, assisting patients, coordinating with providers, and navigating healthcare scheduling workflows, we want to hear from you.

Important Pay Information for External Candidates:
All external candidates hired into this position will start at $20.50 per hour. The posted range of $20.50$24.09/hour reflects the full pay range for the position. Starting pay for external hires is $20.50/hour , regardless of prior experience.

Why Lee Health?

Lee Health offers a comprehensive benefits package designed to support you and your family, including:

• Medical, Dental & Vision insurance
• Retirement plan with up to 5% employer match
• Paid Time Off (PTO)
• Paid holidays
• Tuition reimbursement after one year
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Employee Assistance Program
• Employee wellness and support programs

Join Lee Health and use your scheduling expertise to help patients access the care they need while building your career with one of Southwest Floridas leading healthcare organizations.

We are looking for an organized, dependable, practical, and driven Outpatient Scheduling Specialist to join our team. This position is very often the first point of contact with Lee Health for information and the scheduling of appointments, and/or recording of patient communication. Therefore, it requires excellent verbal and customer service skills. This role involves taking inbound calls from patients, providers and a multitude of other departments. This position plays a key role in Lee Healths success, as his/her immediate interaction with patients, impacts revenue, repeat visits and patient satisfaction. Therefore, the efficiency of getting it right the first time, while giving great customer service is an essential function of this job. The person in this role must be committed to delivering the highest quality service with an exceptional patient experience. The Outpatient Scheduling Specialist responsibilities include utilizing our practice management system to facilitate access to care through registration, scheduling and recording of patient communications for 300+ providers and/or 1500+ different procedure/appointment types. This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses. In addition to taking inbound calls from patients and offices, this position will require utilizing a work queue to make outbound calls to patients per physicians order to schedule their outpatient procedure(s). The person in this position must be comfortable in a fast-paced environment and possess the ability to prioritize, be extremely detailed, organized, and flexible. Expert understanding of all modalities, tests, and diagnosis-related scheduling procedures.

RequirementsEducational Requirements Degree/Diploma ObtainedProgram of StudyRequired/
Preferredand/or High School Diploma or EquivalentRequired
Experience Requirements Minimum Years RequiredArea of ExperienceRequired/
Preferredand/or 1 YearCustomer ServiceRequired
State of Florida Licensure Requirements LicensesRequired/
Preferredand/or Not Required Certifications/Registration Requirements Certificates/RegistrationsRequired/
Preferredand/or
Other Requirements

Medical terminology desired. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Bilingual is preferred.

US:FL:Fort Myers