Strategic Workforce Management & Insights Lead
Richemont North America Inc.
Richemont Iberia SL in Grand Prairie, TX is seeking a Workforce Management & Insights Manager to lead the WFM team within the Client Relations Center. You will oversee forecasting, scheduling, reporting, and analytics to optimize staffing, SLA performance, and customer satisfaction while ensuring security and compliance. The role emphasizes developing capacity plans, mentoring WFM specialists, delivering dashboards and KPIs, and partnering with cross-functional teams to implement best practices #J-18808-Ljbffr Richemont
Vacancy posted 6 days ago
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