Customer Support Associate

Job Description

Job Description

Customer Support Associate for Wholesale/Residential Distribution Sales

Wales-Darby is a leading Manufacturer’s Representative in the HVAC and Plumbing industry serving the greater New York / New Jersey / Philadelphia areas. Our continued growth and success over the past 50 years has been due to our commitment to excellence - both in the manufacturers that we represent and in the talent that we hire.

We are currently seeking a motivated individual to join the Account Support team based in our Islandia, NY location. This group is an essential part of our overall business - providing customers with information about the products represented by Wales-Darby; handling and resolving customer issues; acquiring tasks and small projects from the Director of Account Support.

Qualified candidates will contribute by:

·         Processing customer orders

·         Resolving customer questions related to orders

·         Quoting parts and units

·         Tracking status of orders

·         Following up on back orders

Qualified candidates must possess the following skills and proficiencies:

·         Pleasant telephone manner and ability to handle high call volume during peak seasons

·         Strong organizational and problem-solving skills

·         Ability to multi-task and prioritize

·         Ability to compose professional business correspondence

·         Working knowledge of Microsoft Office Suite. Microsoft Excel knowledge is a plus (VLOOKUP, Pivot Tables, etc.)

·         Ability to work independently with minimal supervision

·         Ability to self-start

·         Ability to work as part of a team geared toward achieving a common goal

·         Must be reliable and punctual

·         Willingness to learn

·         Good communication skills

·         5+ years customer service experience

Qualified candidates must be able to:

·         Communicate clearly in English - verbally and in writing

·         Sit for extended periods of time

·         View computer monitor for extended periods of time

We prefer a candidate with at least a High School education or equivalent. 5 years of customer service experience preferred.

This position is full time, Monday-Friday / 8am-5pm. Wales-Darby offers a comprehensive compensation package including competitive salary, health benefits, 401(k), paid holidays, paid vacation / sick time.

For immediate consideration, please submit your resume including work experience, education background and salary expectations.

Wales-Darby is a leading Manufacturer’s Representative in the HVAC and Plumbing industry serving the greater New York / New Jersey / Philadelphia areas.

Company Description

Wales-Darby is a leading Manufacturer’s Representative in the HVAC and Plumbing industry serving the greater New York / New Jersey / Philadelphia areas.