Retail Operations Coordinator

Quick Facts
Role: Retail Operations Manager
Part-Time, Hourly, Non-Exempt; $18-$20/Hr, DOE
Reports To: Sr. Director of Merchandise
Start Date: Approximately October 19, 2026

About the Hops
The Hillsboro Hops are a professional Minor League Baseball team, affiliated with the Arizona Diamondbacks, and a proud part of the Hillsboro and greater Portland community. In April 2026, the Hops opened their new state-of-the-art ballpark, marking an exciting new chapter for the organization and welcoming a record number of fans through the gates.

Our mission is to provide a first-class, memorable experience for our fans, players, staff and community. That experience extends well beyond the game itself. The Hops brand is consistently one of the top-selling brands in Minor League Baseball, reaching fans locally, nationally and around the globe through our ballpark retail and e-commerce business.

As we build on the momentum of our new ballpark, we are continuing to find ways to make every interaction with the Hops feel special-from the moment a fan enters the ballpark to the merchandise they wear and the memories they take home. Our team members play an important role in bringing the Hops brand and that first-class experience to life across every touchpoint.

About this Role
The Hillsboro Hops are seeking an experienced, high-energy team member to oversee and execute the day-to-day operations of our retail and merchandise business. This critical role is the face of our retail operation, helping create a first-class, memorable shopping experience for every fan while leading staff, maximizing merchandise sales, and ensuring the retail operation runs smoothly across the ballpark and eCommerce channels.

The Retail Coordinator is responsible for team store and game-day retail operations, inventory management, eCommerce fulfillment, visual merchandising, and customer service. This position ensures merchandise is accurately received, inventoried, displayed, sold, and fulfilled while maintaining a welcoming, organized and engaging retail environment. The Coordinator also assists with the training and supervision of seasonal and game-day retail staff and supports merchandise operations for home games, special events, promotions and other ballpark activities.

Working closely with the Senior Director of Merchandise, this role helps bring the Hops brand to life through strong day-to-day execution, attention to detail, and exceptional fan service.

Key Responsibilities

Daily Retail Operations & Fan Experience

• Manage the day-to-day operations of all retail locations, including the main Team Shop and satellite kiosk/pop-up shops throughout the ballpark, ensuring seamless execution during all games and events.
• Oversee Point of Sale (POS) system operation, including staff training, terminal setup and transaction troubleshooting.
• Implement and uphold the highest standards of visual merchandising, ensuring the shop presentation is appealing, products are correctly priced and displayed, and all areas are clean and well-maintained.
• Ensure all fans receive exceptional and consistent customer service experience, handling returns, exchanges, and fan inquiries professionally.
• Assist with online store management, including order fulfillment, customer inquiries, and updating product listings.
• Help manage Team Store social media presence, including creating and posting content, promoting products, and engaging with fans

Inventory & Loss Prevention

• Work with the Senior Director of Merchandise to receive, tag, and organize new inventory, ensuring it is accurately logged into the inventory management system upon arrival.
• Manage all in-stadium inventory flow, including stocking, transferring items between the main shop and satellite kiosks, and preparing items for off-site storage.
• Conduct regular inventory counts and audits (cycle counting) to ensure accuracy and identify discrepancies promptly.
• Implement and monitor loss prevention measures to protect merchandise assets.

Staff Management & Leadership

• Train and manage a team of seasonal retail associates, focusing on POS expertise, sales techniques, and customer engagement.
• Create a positive, goal-oriented, and high-energy work environment, motivating staff to meet sales targets and embody the Hops brand.
• Conduct pre-game briefings, assign areas, and ensure adequate staffing levels across all retail points of sale during high-traffic periods.

Qualifications & Skills

• One year or more of high-volume retail management or supervisory experience, preferably in a sports, event, or entertainment setting.
• Expertise in Point of Sale (POS) systems and retail reporting is mandatory.
• Proven ability totrain and lead a team of seasonal staff in a fast-paced environment.
• Strong organizational skills with excellent attention to detail regarding inventory, visual standards, and financial accuracy.
• Must be a proactive problem-solver and excellent communicator.
• Must be able to work flexible hours, including a majority of all Hops home games, which includes nights, weekends, and holidays.
• Ability to work in indoor and outdoor areas of the ballpark and in varying weather conditions.
• Ability to lift up to 50 lbs and stand for extended periods, with or without reasonable accommodations.

Compensation
This is a non-exempt, hourly position expected to work approximately 30 hours per week year-round. The hourly rate is DOE. Hours may vary based on store operations and special events. On occasional store closure days, no pay will be provided.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.