Creative Operations Coordinator

Job Description

Who Are We Looking For?

• Working within our Operations team, you'll guide deliverables across the business from start to finish, ensuring copy is delivered as efficiently as possible to meet launch dates, without sacrificing the rich storytelling we are so proud of. You will find new opportunities to deliver content online to offline, seeing through the noise to guarantee success.

• You'll work to align deliverables, weigh priorities, and unlock new information to help our writers and editors meet daily, weekly, and seasonal deadlines.

• You will support the intake of individual requests, aligning their urgency with set goals and report out on metrics that will help steer the business to become more efficient.

Responsibilities:

• Lead the end-to-end project management of product copy initiatives across multiple business groups, ensuring timely and high-quality delivery

• Serve as the operational hub for copy production—intaking requests, defining timelines, and aligning deliverables with business priorities

• Coordinate with writers, editors, and stakeholders to ensure content meets brand standards and launch deadlines

• Manage intake and triage of copy requests, balancing urgency with strategic goals and resource availability

• Track project milestones, identify risks, and proactively resolve blockers to maintain momentum across workstreams

• Analyze and report on project performance metrics to drive continuous improvement and operational efficiency

• Maintain and evolve documentation for workflows, processes, and best practices within the copy production lifecycle

• Collaborate with vendors and internal partners to ensure seamless delivery and publishing of copy assets

• Identify and implement process improvements that reduce manual effort and increase creative team capacity

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

2+ years of experience in project coordination or production management within a corporate, agency, or e-commerce environment

Proven ability to manage multiple projects simultaneously while maintaining exceptional attention to detail, organization, accuracy, and follow-through

Strong analytical and data management skills, including experience working with large Excel datasets, validating data accuracy, and reconciling information across multiple sources and systems.

Considerable proficiency in Airtable, including experience managing complex databases, building and maintaining interfaces, and supporting scalable operational workflows.

Proven problem-solving skills with the ability to identify inefficiencies, develop solutions, and independently drive implementation with minimal oversight.

Ability to lead through influence, establish credibility among peers and cross-functional partners, and serve as a trusted resource for process improvement and operational best practices. Experience working with product data, commerce planning data, merchandising data, or related retail/product operations systems.

Experience supporting creative, marketing, product, merchandising, or commerce operations teams within a fast-paced enterprise environment.

Experience creating Airtable automations

Experience with figma