Patient Scheduler

Albany Gastroenterology Consultants

Albany Gastroenterology Consultants in Albany, NY is currently seeking a Patient Scheduler to join our team!

About the Role:

The Patient Scheduler plays a critical role in ensuring the smooth operation of healthcare facilities by efficiently managing patient appointment scheduling and coordination. This position is responsible for optimizing the use of clinical resources while providing exceptional service to patients, ensuring their appointments are scheduled accurately and timely. The Patient Scheduler acts as a primary point of contact for patients, addressing inquiries and resolving scheduling conflicts with professionalism and empathy. By maintaining detailed and organized records, the scheduler supports clinical staff and contributes to the overall patient care experience. Ultimately, this role helps to enhance patient satisfaction and operational efficiency within the healthcare environment.

Responsibilities:

• Coordinate and schedule patient appointments across multiple departments and providers, ensuring optimal utilization of available time slots.
• Communicate effectively with patients to confirm appointments, provide necessary instructions, and address any scheduling concerns or changes.
• Maintain accurate and up-to-date patient records in electronic health record (EHR) systems, ensuring compliance with privacy regulations.
• Collaborate with clinical and administrative staff to manage appointment flow and resolve scheduling conflicts or cancellations promptly.
• Assist in managing waitlists and follow-up appointments to maximize patient access to care and reduce no-show rates.

Skills:

The Patient Scheduler utilizes strong organizational skills daily to manage multiple appointment calendars and ensure efficient patient flow. Effective communication skills are essential for interacting with patients, understanding their needs, and providing clear instructions regarding appointments. Proficiency with EHR and scheduling software enables the scheduler to accurately enter and retrieve patient information, minimizing errors and delays. Problem-solving skills are applied when resolving scheduling conflicts or accommodating urgent patient needs. Additionally, attention to detail and discretion are critical in handling confidential patient data and maintaining compliance with healthcare regulations.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in scheduling or administrative roles, preferably within a healthcare setting.
• Basic proficiency with electronic health record (EHR) systems and scheduling software.
• Strong communication and interpersonal skills to interact effectively with patients and healthcare staff.
• Ability to handle sensitive patient information with confidentiality and professionalism.

Preferred Qualifications:

• Associate degree or higher in healthcare administration or related field.
• Experience with specific healthcare scheduling platforms such as Epic, Cerner, or Meditech.
• Knowledge of medical terminology and healthcare workflows.
• Bilingual abilities to support diverse patient populations.
• Certification in medical office administration or patient scheduling.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.