Service Advisor

Entry Level Service Advisor

Here at Toyota, we are ranked as the #1 Toyota dealership in a multi-state region. So, it's GREAT to be part of a team that knows how to succeed. We have been a family-owned business since 1994! Throughout the year, we are always actively supporting our community, and we want to know your ambitions and how we can line them up with our workforce.

Toyota of Des Moines is seeking an Entry Level Service Advisor who will provide our customers with exceptional service, the ability to concentrate and accomplish tasks despite interruptions, and can perform a variety of tasks simultaneously. Toyota makes customer service a top priority so candidates must be friendly, have a positive attitude, and maintain a professional appearance.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & execute retail promotions
• Responsible for overseeing the technician working on customers' vehicle including their time management/efficiency, parts ordering, and job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of Standard Operating Procedures as appropriate

Pay Range: $35,000-$50,000

Requirements

• Accredited training in service advisor skills, customer satisfaction, and quality control
• CDK experience (preferred)
• Automotive service advisor experience (preferred)
• Must be at least 18 years old to apply
• Have a valid Iowa Driver's License and clean driving record
• Will submit to a drug and background screening

Benefits

• 1-week Paid Vacation (after 1 year)
• 12 days Paid Time Off per year (after 6 months)
• Health, Visions, and Dental Insurance
• Tenure! We contribute to your benefits after you reach milestones with employment.
• 401K match
• Company Sponsored Events
• Food Trucks

We look forward to receiving your application!