Payroll Specialist (Experienced Project Manager Level)

Payroll Specialist (Experienced Project Manager Level) About Pasona N A, Inc. Based on our philosophy at the Pasona Group of solving the problems that society faces, Pasona N A, Inc. aims to create a society where people can enjoy their lives authentically with “Inspire Every Life Journey to Thrive” at our core. We support individuals as a partner in success through the various stages of life, turning challenges into fulfillment and reward, thereby maximizing each person’s potential. We walk together, share joy together, and contribute to the realization of a better society and the happiness of people. About the Role This position is primarily responsible for handling duties pertained to Persona's professional services for assigned clients as a Project Manager. This position also involves performing a wide range of tasks related to service development, including project implementations, supervisory function to support the Director/Manager, and designing solutions for both clients and Pasona internal. A successful candidate is a proactive person who is willing to take responsibility for payroll operations with strong operation skill (speed and accuracy) and to enthusiastically be involved in process optimization, continuous improvement and/or transformation of payroll-related operation workflows. Key Responsibilities Lead assigned projects as a project leader, including reviewing procedures, monitoring profitability, managing client expectations, renewing agreements, and training project members. Process multi-state payrolls for multiple clients. Implement new payroll projects, including payroll system conversions for clients. Research new regulations and ensure payroll compliance with federal, state, county requirements. Examine and improve existing payroll related procedures for assigned projects. Communicate/interact with clients, sales department, and project team members to meet client expectations. Ensure quality of customer service. Collaborate with IT, marketing, and other development teams to plan and develop new services, operations and processes. Ensure compliance with all legal and regulatory requirements to safeguard the company’s operations and reputation. Participate in internal projects as assigned. Perform other duties as assigned. Qualifications Education / Experience

• REQUIRED) 5+ years of full-charge payroll experience or equivalent
• REQUIRED) Experience processing payroll for multiple companies
• REQUIRED) Experience in project management and team management
• REQUIRED) Proficiency with Microsoft Office tools (Excel, Word, and PowerPoint)
• Preferred) Associate degree in a related field or an equivalent combination of education and experience
• Preferred) Experience with payroll system implementation (e.g., ADP or similar systems)
• Preferred) Exposure to or experience with AI technologies and applications (e.g., Microsoft Power Platform)
• Preferred) Experience executing cross-departmental and/or external projects

• Excellent and professional verbal and written communication skills in English and Japanese (working proficiency required)
• Ability to work accurately and independently in a fast-paced work environment
• Strong prioritization, multitasking, time management, and customer service mind to meet stakeholder expectations and deadlines
• Ability to work collaboratively within a team-oriented environment
• Comfortable learning new systems and adaptable to IT-related changes; not afraid of challenge
• Proactive in resolving issues and developing solutions to complex problems
• Strong initiative and flexibility for new projects, systems, procedures, and company directions.
• Ability to achieve results aligned with PASONA's and the department's business objectives

• Anticipated Start Date: June - July 2026
• Classifications: Exempt, Full-time (40 hours/week)
• Location: Office-based Hybrid work in South Bay, CA; San Jose, CA; New York, NY; Atlanta, GA; Schaumburg, IL; or Houston, TX preferred. Remote candidates may be considered