Clerk-Arbitration

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Clerk-Arbitration

Location(s): Manheim, PA

Job Description:
The Client Service Representative (Call Center Rep) position entails serving as the primary customer support for our contact center. Success in this position requires that the CSR be able to work independently with little to no supervision, provide immediate availability, be professional, provide documentation within our systems, and be knowledgeable about the company's products and services. The CSR is empowered to make decisions that eliminate impediments to our customers' ability to buy cars. This empowerment requires the CSR to be confident in both the business and the company's product offerings.

Job Requirements:

• High School Diploma or equivalent required.
• Prior clerical or administrative experience required.
• Valid Driver's License and safe driving record required.
• Strong verbal and written communication and organization skills with strong attention to details required.
• Basic computer software skills required.
• Commitment to providing excellent customer service required.
• Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks; manual dexterity.
• Vision abilities required include close, distance and depth perception.
• Regularly required to stand, walk, reach, talk and hear.
• Working knowledge of federal and state laws regarding arbitration of vehicles, preferred.
• Automotive, mechanical or body shop experience with complaint recording and resolution, preferred.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.