Front Office Assistant

Front Office Assistant

At Lawrence Dental Center, our team is the heart of our practice. Across our two office locations, our dentists and staff provide top-tier preventive and advanced dental care in a warm, comfortable, and stress-free environment. Our team is passionate about continuous learning, regularly taking advanced education courses to stay current with the latest techniques and technology. This commitment allows every staff member to provide comprehensive, high-quality care while growing professionally and expanding their skill set. Working at Lawrence Dental Center means joining a collaborative, supportive workplace where your contributions matter. Whether you're clinical staff, administrative, or part of patient support, you'll play a key role in helping patients maintain healthy smiles while being part of a team that values respect, growth, and excellence.

Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have:

• Work-Life Balance
• Paid Holidays and Paid Time Off (PTO)
• 401(k) Retirement Plan
• Health and Vision Insurance
• Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program
• Supplemental Coverage (Disability, Critical Illness, Accident)
• Paid Scrub Allowance
• Career Growth and Development Opportunities

Key Responsibilities

• Build and maintain productive schedules for our doctors and hygienists
• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
• Assist patients with understanding their treatment plan and increase dental case acceptance
• Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary

Qualifications:

• Customer service experience
• Dental office experience (preferred)

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.