Technical Account Manager

Technical Account Manager

Nue is the AI-powered revenue architecture platform that unifies CPQ, billing, and revenue lifecycle management into a single system. It enables companies to simplify complex pricing, automate monetization, and gain full control over how they generate and scale revenue. Working with customers such as OpenAI, Chilipiper, Glean, HootSuite, and Mews. Nue helps sales, operations, and finance teams gain revenue acceleration, operational efficiency and revenue controls at speed and scale.

Responsibilities:

• Build trust and strategic relationships with key customer decision makers and influencers.
• Act as a technical advisor for customers, ensuring their success with the Nue platform.
• Gain deep understanding of customers' business needs and strategically guide them to solutions leveraging Nue's products.
• Conduct regular check-ins, support QBRs, and technical deep dives to align solutions with customer goals.
• Understand customer architecture, use cases, and integrations to provide tailored recommendations.
• Guide customers on best practices, scalability, and optimization of our platform.
• Own high-priority escalations, coordinating with engineering and support teams.
• Assist with technical onboarding, ensuring customers configure and adopt the platform successfully.

What You'll Bring:

• 5+ years of experience in the Quote-to-Cash domain, supporting subscription, usage-based, or hybrid billing models.
• 5+ years of experience in a Technical Account Manager, Solutions Engineer, Support Engineer, or similar customer-facing technical role within a SaaS company.
• Strong technical foundation, including APIs, integrations, cloud platforms, and modern web technologies.
• Hands-on experience with CRM, ERP, billing, payments, or revenue platforms, such as Salesforce, NetSuite, Stripe, Zuora, or similar systems.
• Proven ability to troubleshoot complex, cross-system issues, identify root causes, and drive resolution across internal and external stakeholders.
• Excellent communication skills, with the ability to clearly explain technical concepts to both technical and non-technical audiences.
• Highly organized with a hands-on, roll-up-your-sleeves mindset; comfortable owning issues end to end and collaborating across teams.
• Calm, positive, and effective under pressure, especially when managing escalations or high-impact customer issues.
• Strong curiosity and desire to continuously learn new technologies, processes, and product capabilities.
• Ability to manage multiple customer accounts simultaneously, prioritize effectively, and balance reactive and proactive work.
• Comfortable working in a fast-paced, startup environment where processes are evolving and ownership is expected.

What We Offer:

• Competitive compensation and benefits that reward your talent and impact.
• Comprehensive health, vision, dental, and life insurance
• A front-row seat in the Silicon Valley tech ecosystem, where you'll work on cutting-edge challenges shaping the future of SaaS, finance, and payments.
• The opportunity to build truly groundbreaking products — your work won't just support the business; it will influence how companies around the world monetize and grow.
• A high-energy, collaborative culture where smart, supportive teammates push each other to learn fast, think boldly, and do the best work of their careers.
• Room to grow, lead, and make your mark in a fast-scaling company that values creativity, ownership, and ambition.

Nue.IO is an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.